RO
Renault Ontdekkers
Unclaimed Business
RO
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJM
Jonathan M
1 reviews | Active since Jan 2020
14 Apr 2025, 07:09
******* at Renault Ontdekkers dealership
Renault Ontdekkers are terribly bad when it comes to customer service, I had a breakdown at home and they Provided me With All in 1 tow, those people are *******, they stole my mirror cover and when I try communicating with them it goes on deaf ears. Never trust this dealership and it’s management
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Jonathan M
1 reviews | Active since Jan 2020
14 Apr 2025, 07:09
******* at Renault Ontdekkers dealership
Renault Ontdekkers are terribly bad when it comes to customer service, I had a breakdown at home and they Provided me With All in 1 tow, those people are *******, they stole my mirror cover and when I try communicating with them it goes on deaf ears. Never trust this dealership and it’s management
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Dineo M
1 reviews | Active since Jan 2020
31 Jan 2024, 07:44
NEVER TAKE YOUR VEHICLE TO RENUALT ONTDEKKERS
On 19 December 2023 my car was taken in to Renualt Ontdekkers for repairs. To date I have not gotten my car back. I have attended to R20 000 payment and they still have not sourced the parts. It’s a huge inconvenience for me being without a vehicle for more than 6 weeks as I have been using Uber to get around which is very costly. Each time I call the dealership I’m told different stories. I need this matter sorted out ASAP or give me a vehicle to use in the interim.
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Dineo M
1 reviews | Active since Jan 2020
31 Jan 2024, 07:44
NEVER TAKE YOUR VEHICLE TO RENUALT ONTDEKKERS
On 19 December 2023 my car was taken in to Renualt Ontdekkers for repairs. To date I have not gotten my car back. I have attended to R20 000 payment and they still have not sourced the parts. It’s a huge inconvenience for me being without a vehicle for more than 6 weeks as I have been using Uber to get around which is very costly. Each time I call the dealership I’m told different stories. I need this matter sorted out ASAP or give me a vehicle to use in the interim.
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Tyniel A
1 reviews | Active since Jan 2020
4 May 2023, 15:07
Worst Renault Dealership
My renault had broken down and was towed to the nearest dealership which was unfortunately, Renault Ontdekkers. My car went in during working hours on Friday. I was told that the car will be seen on Tuesday as they do not work on Saturday and there's a public holiday on Monday. On Tuesday I called the service department over 5 times to find out if the vehicle was checked, there was no answer and when someone answered they said they would call me back but didn't. After spending 5 days without any info about my car, I called the dealership early Wednesday morning, I left my details again and no one called me back. Eventually after consistently calling the branch a lady from the service department answered and spoke in a rude tone as I was enquiring about my car. She told me that there's a 48 hour waiting period for my car to be checked, I told her that no one told me this when car went in on Friday. She also mentioned that the service department was in fact opened for half the day on Saturday but that day didn't count, nor did the public holiday so Tuesday was in fact the first day of the inital 'waiting period'. She was unhelpful but I finally got to know the name of service advisor who was meant to be dealing with my case and communicating with me. Portia my, service advisor contacted me late Wednesday afternoon to tell me that the car had been tested and they needed to call someone from head office to check my car as they did not know what was wrong with it. About an hour later she calls to say that they found it was the airflow meter, they cleaned and the car is fine. Im not sure how they found the fault so that quickly, if someone from head office was meant to go to the dealership. Portia went on to say that I should pick my car up from the dealership. I told her that I didn't have a lift to pick my car up and she said that I could come tomorrow. She didn't use the shuttle service that every other Renault has to transport their customers. She didn't offer nor was she interested in how I got to the dealership. So at my own cost I had to go to the dealership. Upon my arrival, Portia gave me my documents so I asked her why the management light on the dash didn't come on if the airflow meter was the problem. She gave me the same response as she did over the phone as if the script was rehe****d. She said they cleaned the airflow meter and I should bring it back if the car does the same thing and they will replace it. As I was leaving, Portia made a remark about me asking questions to her colleague in tone that was offensive. She was offended that I enquired about my vehicle. Is that not what her job is about? To help clients and answer their questions and to put their mind at ease. I feel more anxious about driving my car now than when it actually broke down. I didn't speak to her further and left. My car has lost power even though there's 18k on the the meter. I will not take it back to this Renault as they are unhelpful, not customer centric, they have bad attitudes, there's no ounce of professionalism, poor communicators and just plain rude! I have dealt with Renault for over 10 years and this is by far the worst branch. I have contacted another branch as they are customer centric and actually value their customers. Please do not use this Renault branch. I would've given it Zero Stars if I could.
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Tyniel A
1 reviews | Active since Jan 2020
4 May 2023, 15:07
Worst Renault Dealership
My renault had broken down and was towed to the nearest dealership which was unfortunately, Renault Ontdekkers. My car went in during working hours on Friday. I was told that the car will be seen on Tuesday as they do not work on Saturday and there's a public holiday on Monday. On Tuesday I called the service department over 5 times to find out if the vehicle was checked, there was no answer and when someone answered they said they would call me back but didn't. After spending 5 days without any info about my car, I called the dealership early Wednesday morning, I left my details again and no one called me back. Eventually after consistently calling the branch a lady from the service department answered and spoke in a rude tone as I was enquiring about my car. She told me that there's a 48 hour waiting period for my car to be checked, I told her that no one told me this when car went in on Friday. She also mentioned that the service department was in fact opened for half the day on Saturday but that day didn't count, nor did the public holiday so Tuesday was in fact the first day of the inital 'waiting period'. She was unhelpful but I finally got to know the name of service advisor who was meant to be dealing with my case and communicating with me. Portia my, service advisor contacted me late Wednesday afternoon to tell me that the car had been tested and they needed to call someone from head office to check my car as they did not know what was wrong with it. About an hour later she calls to say that they found it was the airflow meter, they cleaned and the car is fine. Im not sure how they found the fault so that quickly, if someone from head office was meant to go to the dealership. Portia went on to say that I should pick my car up from the dealership. I told her that I didn't have a lift to pick my car up and she said that I could come tomorrow. She didn't use the shuttle service that every other Renault has to transport their customers. She didn't offer nor was she interested in how I got to the dealership. So at my own cost I had to go to the dealership. Upon my arrival, Portia gave me my documents so I asked her why the management light on the dash didn't come on if the airflow meter was the problem. She gave me the same response as she did over the phone as if the script was rehe****d. She said they cleaned the airflow meter and I should bring it back if the car does the same thing and they will replace it. As I was leaving, Portia made a remark about me asking questions to her colleague in tone that was offensive. She was offended that I enquired about my vehicle. Is that not what her job is about? To help clients and answer their questions and to put their mind at ease. I feel more anxious about driving my car now than when it actually broke down. I didn't speak to her further and left. My car has lost power even though there's 18k on the the meter. I will not take it back to this Renault as they are unhelpful, not customer centric, they have bad attitudes, there's no ounce of professionalism, poor communicators and just plain rude! I have dealt with Renault for over 10 years and this is by far the worst branch. I have contacted another branch as they are customer centric and actually value their customers. Please do not use this Renault branch. I would've given it Zero Stars if I could.
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Lesego B
1 reviews | Active since Jan 2020
7 Jun 2022, 12:05
WORST CUSTOMER SERVICE EVER
Worst service ever!!! We took our Reanult Kwid for a major service and it came back with more problems. Oil was not changed, meaning the oil filter was never replaced. I tried to speak to the service manager, Andre but he was stubborn as a bull. Refused to change the oil even when he saw how dirty the engine oil was. I am deeply disappointed and will never bring my car here again. This branch has never done anything good in the last 4-5 years I brought my Kwid.
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Lesego B
1 reviews | Active since Jan 2020
7 Jun 2022, 12:05
WORST CUSTOMER SERVICE EVER
Worst service ever!!! We took our Reanult Kwid for a major service and it came back with more problems. Oil was not changed, meaning the oil filter was never replaced. I tried to speak to the service manager, Andre but he was stubborn as a bull. Refused to change the oil even when he saw how dirty the engine oil was. I am deeply disappointed and will never bring my car here again. This branch has never done anything good in the last 4-5 years I brought my Kwid.
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Eddie R
1 reviews | Active since Jan 2020
10 Jun 2019, 07:57
Terrible Service
We bought a Renault Duster 1.6 Expression from Renault Princess Crossing, Ontdekkers Rd, Roodepoort at the end of March 2019. Finance was arranged with Wesbank. Fortunately for us, the electronic signature system malfunctioned and we were presented with the original documents to re-sign on 11/04/2019. We noticed additional extras on the invoice that we did not ask for. One was a maintenance plan and the other were policies – a crystal fusion windscreen protector, which was never applied and a Liquid Capital Platinum Warranty Booster with a once-off upfront payment. We have also asked the dealer to fit smash and grab to the windows. We were charged R3500. After several enquiries to get the smash and grab fitted, it was still not done 6 weeks down the line and we decided to cancel it and have the money refunded. After requesting refunds from the Dealer Principal, Ms M Braun, several empty promises were made to correct the situation.
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Eddie R
1 reviews | Active since Jan 2020
10 Jun 2019, 07:57
Terrible Service
We bought a Renault Duster 1.6 Expression from Renault Princess Crossing, Ontdekkers Rd, Roodepoort at the end of March 2019. Finance was arranged with Wesbank. Fortunately for us, the electronic signature system malfunctioned and we were presented with the original documents to re-sign on 11/04/2019. We noticed additional extras on the invoice that we did not ask for. One was a maintenance plan and the other were policies – a crystal fusion windscreen protector, which was never applied and a Liquid Capital Platinum Warranty Booster with a once-off upfront payment. We have also asked the dealer to fit smash and grab to the windows. We were charged R3500. After several enquiries to get the smash and grab fitted, it was still not done 6 weeks down the line and we decided to cancel it and have the money refunded. After requesting refunds from the Dealer Principal, Ms M Braun, several empty promises were made to correct the situation.
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LEMOGANG T
1 reviews | Active since Jan 2020
25 Apr 2019, 17:01
36 days without a car or communication
My car was in an accident on the 16th February 2019. Car was taken immediately to Renewit Randburg and was fixed there, delivered on the 15th march 2019. 5 days was enough for me to notice the car had problems, it would switch off in the middle of nowhere, not start, shake as I’m driving and stuff. I finally got stuck on the 20th going to work and car was once again towed to Renewit Randburg. I keep calling to ask on the progress of my car and Renewit refuse to fix the car and say it’s not their fault, Renault Roodepoort refuse to assist with the issue saying it’s not on their side and I will be charged if I bring the car, they will not even tow it to Roodepoort plus I will be liable for the fees to fix the car. Well, budget insurance on the other hand are not helping at all. I have called on multiple occasions and no one seems to know what is going on and everyone said they will contact me and to date no call has been returned. I’m sent from pillar to post and the last 2 names I recorded was Nkululeko and Renato who also promised to call back and I’m still waiting on them. Today marks 37 days without my car. Is this fair for 3 companies to not be able to know what to do with 1 small car like Renault Kwid? No communication whatsoever! Should I continue to wait? At least advise what I should do...
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LEMOGANG T
1 reviews | Active since Jan 2020
25 Apr 2019, 17:01
36 days without a car or communication
My car was in an accident on the 16th February 2019. Car was taken immediately to Renewit Randburg and was fixed there, delivered on the 15th march 2019. 5 days was enough for me to notice the car had problems, it would switch off in the middle of nowhere, not start, shake as I’m driving and stuff. I finally got stuck on the 20th going to work and car was once again towed to Renewit Randburg. I keep calling to ask on the progress of my car and Renewit refuse to fix the car and say it’s not their fault, Renault Roodepoort refuse to assist with the issue saying it’s not on their side and I will be charged if I bring the car, they will not even tow it to Roodepoort plus I will be liable for the fees to fix the car. Well, budget insurance on the other hand are not helping at all. I have called on multiple occasions and no one seems to know what is going on and everyone said they will contact me and to date no call has been returned. I’m sent from pillar to post and the last 2 names I recorded was Nkululeko and Renato who also promised to call back and I’m still waiting on them. Today marks 37 days without my car. Is this fair for 3 companies to not be able to know what to do with 1 small car like Renault Kwid? No communication whatsoever! Should I continue to wait? At least advise what I should do...
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Benjamin N
1 reviews | Active since Jan 2020
12 Apr 2019, 08:52
Renault Ontdekkers Services Terrible
Hi I took my car in for the 60 000km service at Renault Multifranchise Ontdekkers on 3 April 2019 . A day later On 4 April 2019 an error message display Check Auto Gearbox. I called the help desk for assistance and they advised the car will need to be towed back to the dealership. The dealership advised they will need to complete Diagnostics on the car and get back to me. On 5 April 2019 after numerous attempts to get hold of them to find out the issues they advised that the Solenoid needs to be replaced and they need to send the Warranty Claim to Renault Group. On Monday 8 April 2019 Yolandi called me to informed me that she sent the Warranty Claim through and will provide me with feedback. Today 12 April 2019 four days later i am still waiting for them to call me back and return my car. The reception can never transfer you to who you want to speak to and can never get them to call me back. I submitted queries and complaints on their website with no resolution or feedback. I will now be taking this up with MIOSA (Ombudsman) to assist further.
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Benjamin N
1 reviews | Active since Jan 2020
12 Apr 2019, 08:52
Renault Ontdekkers Services Terrible
Hi I took my car in for the 60 000km service at Renault Multifranchise Ontdekkers on 3 April 2019 . A day later On 4 April 2019 an error message display Check Auto Gearbox. I called the help desk for assistance and they advised the car will need to be towed back to the dealership. The dealership advised they will need to complete Diagnostics on the car and get back to me. On 5 April 2019 after numerous attempts to get hold of them to find out the issues they advised that the Solenoid needs to be replaced and they need to send the Warranty Claim to Renault Group. On Monday 8 April 2019 Yolandi called me to informed me that she sent the Warranty Claim through and will provide me with feedback. Today 12 April 2019 four days later i am still waiting for them to call me back and return my car. The reception can never transfer you to who you want to speak to and can never get them to call me back. I submitted queries and complaints on their website with no resolution or feedback. I will now be taking this up with MIOSA (Ombudsman) to assist further.
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Hendrik F
1 reviews | Active since Jan 2020
17 Jan 2018, 14:04
Bad Service on parts
I had to replace a part in May 2017. I paid for the part and they did the work. The car ( a Renault Clio4) was still jolting to the left and I got a Check ESC error and every time I phoned them they told me that it is wheel alignment. In December 2017 I took the car in for a service and I asked them to check why I keep getting the Check ESC error. I was told that it is caused by the same part I had replaced and that they will replace the part. I waited four weeks for them to come back to me as to when I can bring the car in. I phoned every day and even went there in person to speak to them, they just said that they are waiting for head office to approve the work to be done. The day finally came that I took my car in to get the part replaced. I was phoned and was told that there is a new problem and they are waiting for head office to approve the work, the new problem was caused by a faulty part ( this is the same part that I paid for in May 2017) and that I will only get my car back in 2 - 3 days if head office approves the work. This caused a major problem as I do not have other means of transport, they told me that they do not have any loan cars to lend to me. I am now waiting for Renault to phone me in connection of if the part is going to be replaced or not. In the four weeks I had my car where they took pictures and inspected the car and said only the left control arm needs to be replaced. I am wondering how good the service is that they did not pick up the other problems while they took picures and inspected the car when I had the car there. They also never returns any phone calls and if you are lucky enough to get someone to answer the phone it takes for ever to speak to the service department
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Hendrik F
1 reviews | Active since Jan 2020
17 Jan 2018, 14:04
Bad Service on parts
I had to replace a part in May 2017. I paid for the part and they did the work. The car ( a Renault Clio4) was still jolting to the left and I got a Check ESC error and every time I phoned them they told me that it is wheel alignment. In December 2017 I took the car in for a service and I asked them to check why I keep getting the Check ESC error. I was told that it is caused by the same part I had replaced and that they will replace the part. I waited four weeks for them to come back to me as to when I can bring the car in. I phoned every day and even went there in person to speak to them, they just said that they are waiting for head office to approve the work to be done. The day finally came that I took my car in to get the part replaced. I was phoned and was told that there is a new problem and they are waiting for head office to approve the work, the new problem was caused by a faulty part ( this is the same part that I paid for in May 2017) and that I will only get my car back in 2 - 3 days if head office approves the work. This caused a major problem as I do not have other means of transport, they told me that they do not have any loan cars to lend to me. I am now waiting for Renault to phone me in connection of if the part is going to be replaced or not. In the four weeks I had my car where they took pictures and inspected the car and said only the left control arm needs to be replaced. I am wondering how good the service is that they did not pick up the other problems while they took picures and inspected the car when I had the car there. They also never returns any phone calls and if you are lucky enough to get someone to answer the phone it takes for ever to speak to the service department
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