Eddie R

Terrible Service

We bought a Renault Duster 1.6 Expression from Renault Princess Crossing, Ontdekkers Rd, Roodepoort at the end of March 2019. Finance was arranged with Wesbank. Fortunately for us, the electronic signature system malfunctioned and we were presented with the original documents to re-sign on 11/04/2019. We noticed additional extras on the invoice that we did not ask for. One was a maintenance plan and the other were policies – a crystal fusion windscreen protector, which was never applied and a Liquid Capital Platinum Warranty Booster with a once-off upfront payment. We have also asked the dealer to fit smash and grab to the windows. We were charged R3500. After several enquiries to get the smash and grab fitted, it was still not done 6 weeks down the line and we decided to cancel it and have the money refunded. After requesting refunds from the Dealer Principal, Ms M Braun, several empty promises were made to correct the situation.