NV
Nico M
Active since Apr 2019
3
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0
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Reviews
3 reviews1 month ago
Atrocious service from Specsavers Mall@Reds
Atrocious service from Specsavers Mall@Reds. I’ve been struggling to receive my contact lense order from the 19th of December 2025! 12 weeks of excuses and confusion. Store Manager Shelly tells me “not to worry” and store assistant Brandon makes me wait 45 minutes (twice) and tells me “sorry I don’t have an answer for you and i don’t have my manager’s number”. He then hands me trial lenses that are not even close to my prescription’s strength and says “I’m so sorry, there’s nothing else I can do”. Previously he even made me access my call log history on my cellphone to show him proof of having received a call to come collect my contact lenses…can you imagine!? 12 weeks of waiting for 45 days’ supply of contact lenses. And this is not the first time - been the same experience for at least the past 3 orders. Manager Shelly always has nothing but excuses. 3 weeks ago I received 30 days’ supplies and today I get told that my order of the 18th of December has already been collected (referring to the 30 days supply l, which was not the order placed by me). After asking for my script 3 times, I finally got it today. I took it to Torga optical, also in Mall@Reds, and they immediately placed my order (apparently from the very same suppliers as Specsavers), and told me it will arrive within 5-8 business days…
53 replies
14 months ago
Excellent service
Excellent service. Very accommodating. Great experience from start to finsh. Thanks, Alie!
53 replies
85 months ago
No feedback from management regarding claim C1069934.
I was involved in a smash-and-grab incident on Friday 5 April 2019. I reported the incident with the SAPS on the morning of the 6th of April. A case of malicious damage was opened and a CAS number was SMS'd to me. I logged the incident successfully via the Miway app on Monday 8 April 2019, as I was advised telephonically on Saturday afternoon 6 April that all the repair shops are closed and nothing can be done before Monday. The consultant informed me that I will be contacted on Monday. I was not contacted on Monday and had to phone in myself. I was told that my claim has successfully been logged (and that I qualify for the R1000 excess discount as I successfully logged the claim via the app as a multiple vehicle incident) and that a consultant will phone me back when they have assigned someone to the case. Bridget was assigned to the case. I managed to arrange the towing of my vehicle and an Avis rental on Monday 8 April. I was phoned on Tuesday, 9 April, by Bridget, informing me that an additional R3000 excess was loaded onto my claim as it was a single vehicle incident. I explained to her that it was a multiple vehicle incident as per my police case report. She asked for the AR number and I told her that it was logged as a malicious damage case (CAS) and not an accident report (AR) and therefore there is no AR. I told her I do not accept the excess and would like to be contacted by a manager. I was contacted again by Bridget again the following day (Tuesday), stating that "because I complained" the R3000 excess has been removed, but because there are no details of the other vehicle (because they did not stop at the scene - and according to my knowledge you do not need the details of the other vehicle in the case of a CAS (crime investigation)?) the original R1000 discount for logging the claim via the Miway app no longer applies. I again stated that I do not accept the now R5000 excess and insisted the contact details of the claims manager. The definition of a "multiple vehicle incident " does not simply change when a client complained? On Friday 12 April 2019 I emailed the manager, Tshepo ********** and stated the facts and asked advice on the way forward. I have not received a reply as yet. I followed up again yesterday and was told that Bridget will get back to me as she was unavailable. I was informed by the consultant that Tshepo is only the acting claims manager and that the real claims manager is in fact a female and that the matter will be referred to her. I am still waiting for feedback. I haven't heard from Bridget (or anyone) yet. My car has been standing at the panel beaters for 8 days, waiting for the excess dispute to be resolved. Time is ticking as I only have the rental for 30 days. I am requested to pay another excess, whilst I am still waiting for my R4000 excess from my claim of the 30th of May 2018 (nearly a full year ago!) to be recovered and payed to me. I have followed up on that more than 10 times, each time with a different version of events and status of the claim. Please advise. If this is not resolved asap, I will have no choice but to take this matter further.
56 replies
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