Active since Apr 2019
Dr Darryl Russel Hirschowitz is an excellent vet. His bed side manner is wonderful and he is always attentive. He is warm and truly cares about the animals However, the receptionist is extremely rude and uncouth. She has been abrupt and condescending to myself and my family members on many occasions. I know many people who have opted not to go to this particular clinic purely because they would have to interact with her. She has no way of talking to people and makes you feel as though you are inconveniencing her. Her demeanour is the complete opposite of the Dr's
I placed an order online for an item I needed urgently. I timed the order so that it would arrive in time. A week after it was supposed to arrive I still hadn't received any communication about it and so I called the call centre to enquire. They claimed that my package was leaving the warehouse that day. Another week passed and still nothing. When I called again they claimed that they couldn't track my package but that I also couldn't cancel the order as it was already with the courier. Eventually I managed to convince them to cancel the order and give me a full refund. Its now been almost 3 weeks later and I'm still waiting for my refund