Nellie B

Disgrace service

As friends we decided to spend a Spa Day, but were extremely disappointed with the shocking service we received. we had gone to massage at your Spa on the 27th February 2021. On arrival the staff were like they were not aware if we booked, how many of us booked and what time we booked for. We shoved with I don't know what kind of juice was that, the lady was holding glasses not on a tray, and we were rushed to drink up so that we can go in to start a massage. The room was small, stuffy/humidity with carpet on the floor. After agonizing massage, which it tells you that this people are not trained, we were given dirty dressing gowns, full of make up. Gowns were supposed to be white but I don't know color was that. we refused to wear them and we put our clothes back. Promised light lunch was a slimy lettuce with four pea size chicken meat. The lady by the name of Glenda if I am not mistaken was very impolite. The bathroom walls looked like a haunted house. The swimming pool was dirty. We were sitting in a roasting sun eating the sad lettuce. I was very disappointed, I must say. I will never come back there.