lucinda L

disgusting service from Thyme Kitchen

my husband is celebrating his birthday in June and I decided to do something special for him. i googled spitbraai companies in and around the Northern Suburbs and then came across hyperli with a special for a spitbraai for 20 people with Thyme Kitchen. i was delighted and i immediately purchased the voucher. the very same day , 8th May, i sent an email to book the date for my husbands birthday and attached the voucher from hyperli. i did not get any response then decided to contact the number provided this morning (being 2 days later, friday 10th May). the guy that answered the cell phone number provided ********** 373, was not very friendly or helpful to say the least. initially i thought i dialled the wrong the number as he asked what its for when i mentioned the email sent 2 days ago. he then put the phone down and i phoned again..... when i called the second time, i asked what the turn around time is for a response to a client via email? he did not answer and asked to which email... for hyperli or to us! i asked is there a difference? surely business is business...? when i said hyperli he said sorry we fully booked until the end of June. i said so you basically had no intention of replying my email and would just have left me hanging, and have me waste my money? i said whether hyperli or direct customer it should not matter. Business is business. he said well, take it up with hyperli and put the phone down on me. i was extremely annoyed at this point and i could only contact hyperli via an online email. however, they did respond immendiately and apologised for the terrible service experienced by the merchaant. I honestly dont see why hyperli even does business with these people. i have never experienced such bad attitude from anyone in customer service before. So basically, because I bought a voucher through hyperli for a service to be provided, he basically treated me with such arrogance and disrespect and being discriminative towards me. I suppose if i went directly through the company , he would have pretended to be kind and friendly . what pathetic service!!!!