adam M

Shocking Service at Superfoto Tygervalley

I was highly disappointed in the manager/owners customer service s****s, Whilst the employees were excellent in assisting me with my photographic needs as per the detailed instruction sheet I brought along the managers Laissez-faire attitude detracted from the service delivered. 1) I was given a quote for taking the pictures with a blue background (as specified in the paper I handed over to the employee, note: I made it clear I needed a full length picture as well) 2) the pictures were taken by an employee (the manager walked in front of the shot multiple times and did not acknowledge my presence in the shop rather focussing his attentions on another group of customers) 3) I was called back 30 min later to be informed the pictures needed to be re-taken as they were not of the quality expected at a professional camera store. 4) The second lens used was visibly held together with sellotape 5) The pictures were edited to represent the requested blue background (not the best editing s****s but adequate for requirements) 6) I was finally addressed by the owner/manager for the first time and presented with a bill of more than double the employee's quoted amount, when I raised an objection the owner started verbally riffling through his reasoning as to the increase, also stating he had not heard the full discussion we had had (even though he was next to us) if he at that point had any doubts as to the quote given he should have raised it then and there as surely that is a managers main function if not customer satisfaction. He also saw the pictures being taken and did not rectify quality issues. 7) A direct ageist remark was made which I find incredibly unprofessional (Note that should a manager/owner be in his current field of operations for so many years he should surely be more well equipped to deal with customers, am I not correct in this assumption?) No customer of any age should be discriminated against. 8) Finally I was told my photographs would be sent to me at the initial quoted rate after first refusing to release them to me digitally, in order "to get me out of his shop" This entire experience has opened my eyes to the lacklustre attitude of minimum wage business managers/owners. I hope not to experience this in another store. Note that the first employee who dealt with me was excellent I gave him a cash tip to the value of the difference in quoted and final invoice amount for his kind and professional service and to show that had I been dealt with respectfully from the start the invoice amount would not have been an issue. This will be posted on all relevant sites such as Hellopeter, Instagram, Facebook and other media channels in the hopes that this level of service is not repeated but rather improved upon. Kind regards -Adam