Sarah H

LINKHAM INSURANCE/MEDICAL AID : MAURITIUS

My son is a student in Mauritius and has Linkham Insurance who are only his Administrators/Managers for his Medical Aid. They are the most INCOMPETENT, INEFFICIENT Insurance Company. They did not show any compassion nor understanding of the urgency of my son requiring two major operations even after the ENT Specialist wrote letters to Linkham Insurance asking them to release the funds in order to carry out these very crucial operations on my son in 2018. My son had suffered paralysed vocal chords. He literally could not talk and Linkham Insurance (Mauritius) said they would NOT release the money for the operations to be carried out by a renowned ENT Specialist in South Africa who had being treating my s on for over a year. My son is South African student studying in Mauritius with no family to take care of him post the operations. Instead they said the operations could be done in Mauritius. I was appalled by their lack of understanding that it took two years by an ENT for the diagnosis with treatment but my son was still very sick and required urgent operations. I had to step in as his mother and I promised to sue them. Linkham Insurance lacks wisdom, compassion, all they are worried about is making money. They do not even keep their word stated on their terms and conditions that funds can be released anywhere in the world for medical reasons. Their policy states that funds can be released for medical reasons anywhere in the world. But until I stepped in they were refusing to release the funds. That was in 2018. Eventually after I stood for my son's rights they released the funds. Since 2018 I have been paying upfront for my son's medical treatment with the understanding that they would refund when we submit the claims with attachments of payments done with receipts. He has requested for refunds with written emails and hard copies posted to Linkham, which they have ignored since 2018. They claim the correspondence was lost in the mail, But what about the written emails. My son has forwarded the emails. Last week Wednesday (15 May 2019) I had to call Mauritius from South Africa asking Linkham Insurance to release what doesn't belong to them, but rightfully what belongs to my son (HIS MONEY). They literally cut me all my calls after I shouted at them regarding their incompetence and ridiculous appalling behaviour. Please people be aware of Linkham Insurance, they are NOT good in handling medical funds. Their staff has no compassion. They are a law unto themselves. DOWN WITH LINKHAM INSURANCE IN MAURITIUS.