Lisa L

Bad service.

Hello Peter, My ordeal started on Monday morning 6 May 2019 when my car wouldn’t start. My partner helped me do a quick test to see if it had any spark but there was none. I attempted to get it started during the day to no avail. On Wednesday 9 May my neighbor gave me the number of Polo Auto owned by Gary Button, a qualified auto electrician I was told. He said I should take the car in and have a look at it. Gary Button had the car from Thursday 9th May @ 1pm til Monday afternoon 13th May 2019, in that time he did a diagnostic test which indicated 10 problems, he didn’t tell me what they were exactly just that there is no fuel coming through and no spark. In the five days he had my car Gary replaced 2 x relay’s and 3 x fuses and still the car wouldn’t start. On Monday afternoon he finally called me to say he cannot find the problem I must come fetch the car and rather take it to Renault, they will be able to tell me what’s wrong with the car. Gary charged me R1351.00 for his trouble. This was for the new relays and fuses he replaced and 1 hours labour. I don’t believe he should have charged me anything for labour because he didn’t find the problem AND my car actually came back with more things wrong with it than when it went in. I sent it to him with a no spark problem but he sent it back to me with the following problems : ● No accelerator cable, because his “guy” didn’t put the clip back on, ●Petrol leaking out of my fuel rail, because somehow the connector plug has been broken, ● Indicators not working, because the fuse has blown but he charged me for new fuses. Over this last weekend my partner and I went through the entire engine bay testing all the wiring, making sure each and every wire had continuity and low ‘n behold we found one that was not working, a wire going from the cars ECU unit to the solenoid.. It was dead…. My brilliant partner rewired it and the car starts without any problems. I cannot believe that a so called qualified auto electrician could not find one little faulty wire. What did he do for three days?? What tests did he actually do to find the fault if my partner, who has nothing to do with electronics, could find it in two days and fix it. A new Fuel Rail connector plug is going to cost Me R1072.00 which can only be bought from Renault and it has to be imported from France. My advise to all out there, DO NOT EVER USE POLO AUTO AIR @ 71 Maria Street, Fontainebleau, Randburg. If your car problem is not simple, they have no idea what they are doing.