Vernorene P

DISGUSTING SERVICE

The worst place ever!!!! And super unprofessional staff and management. February 2019 I had booked a birthday dinner for myself and family at this establishment which I though was "a fine establishment". We were asked to pay a deposit, which we did. Upon arrival we were four guests and the rest were on their way in another car. A waiter then came to take our drinks order. Whilst my partner was deciding what he was going to drink, the waiter simply walked away! We waited for almost 20 minutes for three drinks to arrive!!!! No waiters or manager came to our table to explain why the delay. I then got up and went to the manager. I told him that I was very disappointed with the service. People who've arrived after us were being served before us. I advise him that we were leaving and I would like a refund, which he agreed to pay back. It's been months of back and forth arguing with them about my money. They refuse to pay my deposit because I had to cancel in advance according to their policy. The more I try to explain to them that I left because of bad service and I was promise a refund, the more they stick to policy and procedures. I will NEVER set foot in that place again. I really wanted my wedding at Asara wine estate but after the disgusting service, i wouldn't even recommend it to anyone!!! NERVER AGAIN!!!!!