VW S

Honour to whom honour is due

Good day Madmacs have been looking after our 2 bikes for a few years now and I am usually very satisfied with the quality of their work. I cannot recall any dissapointments that was not corrected with a good attitude. Although they listen carefully to all my requests, I recommend that you carefully and completely fill in the required work on the form they provide (this is recommended for work done at any service provider but I tend to hurry through it and to rather talk to them). They have been very helpfull and their feedback is usually good. I give them 5 stars for their work ethics, for good reason. After they serviced my 1995 KLR, the sump plug leaked oil, which it never did before (yes a frequently used 1995 KLR with no oil leaks and I'm at least the 5th owner). I tightened the plug a bit and again but the leak persisted and I returned my bike to Madmacs. They confirmend that the thread was stripped and that they will get a thread replacement specialist to repair it. I did some google research and it turns out that the KLR sump threads are known to strip easily as the bike ages. I could not say if it stripped because of the age of my bike or if it happened as a result of the service and thus I accepted that I will have to cover the cost for the repair. As a Christian I have to admit, this acceptance (disappointingly) did not come easily to me and required a lot of introspection and prayer. Once I accepted it in obedience to God, God gave me peace and helped me to never mention to them that I thought that they could have caused it and to keep a good attitude towards them. They communicated progress often and the thread specialist had an adaptor made up to ensure a good interface with sufficient thread length. All this required a lot of admin and work from Madmacs and the cost of using a contractor and external engineering work. When I went in to collect my bike I expected a bill of R3000+ for the repair but Hanno simply handed over my key and said he and Dave discussed it and decided to do the repair on their expence even though they could not say for sure that they caused it. I thanked them very sincerely and I thanked God for the blessing bestowed on me and an answerded prayer. They were very humble in this and did not blow their own trumpet for what they have done. I pray that this review serves as a blessing to them. Regards, VW Stemmet