MW
Matthew W
Active since Jun 2019
5
Reviews
0
Industries
Reviews
5 reviews17 months ago
Warning about Steer & Co’s Disrespectful Service and Failure to Refund
This is a warning to anyone considering Steer & Co for property management or rental services. My experience with them has been extremely frustrating and disappointing. Rather than showing respect and safeguarding the rights of tenants, Steer & Co has treated me with a dismissive attitude and has held onto funds that rightfully belong to me. I recently gave notice to vacate Unit 9 at Riebeeck Court. On 13 September, I formally requested the refund of credited funds totaling R1500. Despite numerous follow-up emails and phone calls, Steer & Co has still not transferred this money into my account, and I have received no helpful response or explanation. It’s unacceptable to be ignored and dismissed in this way. If you're considering Steer & Co, be cautious—they have shown a lack of respect, transparency, and professionalism in handling my funds. I cannot recommend them based on this experience, and I urge others to consider this review before trusting Steer & Co.
0 replies
18 months ago
Unacceptable Service and Poor Support - No Internet After Installation!
Reference Number: MWB29318545 I am extremely disappointed with the service we have received from MWEB. My family and I recently moved from our previous apartment to a new one, and we arranged for MWEB to install our internet at the new location. What followed has been nothing short of a frustrating and disappointing experience. Conflicting Information from Sales Agents: Before the installation, we were informed by an MWEB sales agent that we needed a new router for the service to work at the new apartment. However, after installation, we still did not have internet access. When I called MWEB support to resolve the issue, I was told by another agent that a new router wasn’t necessary. The inconsistency in information is unacceptable, and it shows a lack of proper knowledge among your team. Persistent Lack of Internet Access: Even with our old router, there was still no internet connection. For five consecutive days, I’ve been calling MWEB repeatedly to get this resolved. Each time, the agents tell me the internet is active on their side. Yet, we are still unable to connect, leaving us without essential connectivity for a week now. Incorrect Address on Account: On top of this, one of the agents mentioned an address in Durban on our account, while we are based in Cape Town! This is highly concerning as it points to a possible error or mismanagement on MWEB’s part, which could be impacting our service. This lack of coordination and support is unacceptable, and we feel that MWEB is failing to provide the service we are paying for. I expect a resolution immediately, with a working internet connection at the correct address in Cape Town. If not, I will have no choice but to consider other providers who are reliable and competent. Please address this issue as a priority.
0 replies
56 months ago
Bad service received by differently abled individual
On the 30th of August 2021 I went to the Bellville breach to cancel one of my policies. While there, I received a ticket number and was in the line waiting to be assist. Finally, after 15 minutes someone assisted me. I indicated that I would like my policy to be cancelled. She assisted me for a few minutes. She then directed me to a new chair where I waited for 2 hours before she assisted me again. During our interaction she would ask me lots of questions regarding my disability. This was very uncomfortable. After our interaction, she indicated that all documents are in order and that I will be receiving my money after 10 working days. During the 30 August 2021 and 22 September 2021, I had constant communication with the call center in regards to my policy which was cancelled and money owed to me. 1. Call center agents indicate I will receive my money after 7 days, this then changed to 15 days and then to 21 days. 2. Call center agents drop call while speaking to them about the above problem. 3. Managers and team leaders did not give me a call as I requested it many of times. 4. I have sent a number of emails where a response only took place yesterday. On my call yesterday with the call center agent, it was indicated that the individual which assisted me did not even process my documents on system as yet. Old mutual bad service should not be welcome in South Africa. They have incompetent call center agents and breach assistants.
293 replies
71 months ago
Russells steals money
I ordered a coffee table for R1499 online. The Russells store sent me an invoice for my order and have not made contact with me for 2 weeks in regards to delivering my coffee table. I called many numbers (over a 100) and no seems to want to help me. They have stolen my money and if they do not contact me i will lay criminal charges for stealing my money.
0 replies
83 months ago
Differently abled denied access at Mali's Indian Restaurant
On the 16th June 2019 Kalairani Chetty an individual who is differently abled (partially sighted) has been rejected access with her by guide dog by Mali's Indian Restaurant in Durban (77 Smiso Nkwanyana Road, Morningside). Despite showing them the access card (for free access) given to her by SAGA (South Africa Guide-Dogs Association) they refused to listen to her. Kalairani Chetty made efforts in getting the SAGA on the phone to explain to the owner that the guide dog had free access to public spaces. The owner acted with disrespect towards Kalairani Chetty and his behavior was immature. With this been said, Mali's Indian Restaurant socially excluded the freedoms of Kalairani Chetty and destroyed her right of dignity and worth as an individual. She was forced to leave the establishment and eat somewhere else with her family for father’s day lunch.
0 replies
Review Distribution
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4 Star
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2 Star
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1 Star
5 (100%)