Anina K

0/10 - WORST HOTEL EVER!

0/10 - WORST HOTEL EVER ! If you're looking to have your money stolen and struggle for months to get it back - this is definitely the place to go. I made a booking on the 6th of May 2019 for December, but then had to cancel the booking on the 13th of May 2019 due to unforseen events. I litteraly had the booking for a week. I e-mailed them various times in regards with getting my deposit back. but I was only met with silence. Eventually on the 27th of May 2019 they responded and started handling the account. - OR so they promised. I was kept in the dark until the 11th of June 2019, sending multiple e-mails trying to get my money back. It is now the 19th of June 2019. Nearly two months from the date of cancellation and I have STILL not received any money at all. They are utterly pathetic. The are rude, incompetent, unprofessional, stupid, arrogant and lazy. Upon trying to contact the hotel itself via phone. Nobody answers. Please DO NOT use this hotel EVER! Complete waste of time.