Dawie V

Bad Service and Inferior Product - Rugged phone BV6000S

I purchased a BV6000S Blackview IP68 Rugged phone from Rugged SA (Charlene) in October 2018 and could hardly use it. Firstly, when I opened the back over to insert my sim card the ***** broke of in the socket. Then it would not charge, so I send it back and had to pay for a new charger and replacement of the charger port on the phone, the ***** was not fixed when I got it back. This time I could not make any outgoing calls and when I do receive a call I could not hear the person on the other side, so I send it back again. Got it back 1 month later with the report that it was working 100%. The ***** was still not fixed and it is STILL NOT WORKING. When I attempt to make a call I receive the Error Message "Mobile Network Error", where my other phone, a Sony Xperia, with the same sim card inserted, has a 100% reception! I do not get any service from these people and am going to send it back to them for a refund, as they had 2 (two) chances to fix the problem, which did not!