Reinette J

Pathetic experience with Lekkevlieg

What an extremely bad experience. On 4 June 2019, my husband booked a flight specifically on SAA through Lekkevlieg. Paid for and received confirmation of and e tickets for his flights. Obviously paid a premium for an SAA flight because he had to take a fire arm with him and SAA is the only airline that allows passengers to book fire arms onto flights. When attempting to do an online check in last night, the SAA site had no record of him as a passenger. Since Lekkevlieg seems to only operate during normal business hours there was nothing he could do about it until this morning. First off Lekkevlieg informed him that it was SAA that changed his booking 2 Mango and that he has to phone SAA. SAA merely responded that he must contact the agent he made his booking through. After 4 phone calls and an email, 2 separate agents at Lekkevlieg was inept and simply pulled up their shoulders with a "there's nothing we can do" attitude. Of course all SAA flights for today fully booked. Repeated requests to speak to the boss was simply ignored. Aside from the pathetic service by Lekkevlieg, we view this entire transaction as misrepresentation of product and even fraud. The National Consumer Act protects our rights in this regard, and I know the Ombudsman would be interested in our situation. Unfortunately that does not resolve the current dilemma my husband has at this very moment. Lekkevlieg is not what they claim to be. Will never ever recommend them to anyone. Beware the dishonest and unprofessional conduct