Marriam W

Miss marriam wahab

I booked for 10 days with this hotel.via their representative Afri Stay spoke to one of their consultants and was informed this is a 5star hotel also on internet. Paid 50 percent of my stay payment agreed to pay balance on the end of stay all agreed. Not aware of any cancellation policy. Anyway checked from the 21st till the 2nd July. From the start i was not happy. Not a 5 star hotel.The dnt have a tub as per request. Then it was changed to another room with no microwave or bar fridge as informed. What you see on the internet is not what it looks like in person. Promised with microwave and bar fridge.also room keept flooding. Service poor and very bad no breakfast was provided although they where informed about my breakfast. So i decided after my first night. To cancel all my accomodation with them as i was not happy. They said I could cancel and I have to pay the balance before I leave. When I had already paid them 7000 In advance. They said I could not leave until the balance of the rest of the accomodation money is paid full . Threatened me I could not leave as the balance has to be paid in full as there policy is full payment which I was not aware of. After stressing for hours eventually gave them an extra R1000. Even insisted Ileave my jewellery for security which is unreasonable an pethetic. I would never recommend anyone to use them after my experience. Very bad definately not a 5 star rating hotel, Manager was very an arrogant has no poor management s****s.