PN
Pascal N
Active since Jun 2019
11
Reviews
0
Industries
Reviews
11 reviews25 months ago
A Monumental Failure in Customer Service
MTN, the telecommunications giant, epitomizes everything wrong with corporate indifference towards its customers. In an era where connectivity is paramount, MTN's abysmal customer service stands as a beacon of incompetence. Attempting to reach their customer care services is akin to navigating a labyrinth with no exit. Dialing their supposed helpline, whether it be the enigmatic 135 or the elusive 083 135, only plunges you into an abyss of endless prompts, leading nowhere but to frustration. It's a soul-crushing experience, listening to robotic voices drone on while your time and patience dissipate into thin air. But the horror story doesn't end there. MTN's audacity knows no bounds as they unabashedly deduct funds from accounts for products never received. It's a daylight ******* disguised under the veil of corporate bureaucracy. The lack of transparency and accountability is staggering, leaving customers stranded in a financial quagmire with no lifeline in sight. Adding insult to injury, MTN's delivery service operates in the shadows of non-responsiveness. Attempts to reach them through WhatsApp or phone calls yield no results, as if they're deliberately evading disgruntled customers seeking answers. In a world where customer experience reigns supreme, MTN's blatant disregard for its patrons is unforgivable. They've turned what should be a seamless communication experience into a nightmare, leaving customers stranded in a digital wasteland with no recourse. MTN, take heed: your colossal failure in customer service will not go unnoticed. Your inadequacy reverberates through every dissatisfied customer, a cacophony of voices clamoring for accountability and change. Until then, consider this review a scathing indictment of your negligence.
0 replies
33 months ago
THE WORST SERVICE
Possibly the worst support teams I have ever had the displeasure of dealing with. The motto seems to be "To hinder progress by any means necessary". My service was cancelled suddenly and without any instruction. Managers avoid customers at all costs. Every agent that I had dealt did not help at all. Agent Nom did not help at all Agent Shane did not help at all Manager Donovan refused to assist in anyway Agent Xolisa ****
0 replies
66 months ago
The Worst Service
My experience with Moto cafe has been by far the worst at any restaurant. This was the worst service I have ever gotten. I had to wait 20 minutes to be shown a menu and a further 45 minutes for my order to be taken. It seemed as if no member of staff wanted to interact with the patrons present. I will never be visiting them again.
0 replies
68 months ago
BAD SERVICE
Just experience some of the worst customer service at Mitabyte Durban. The consultant constantly left to assist other people that had arrived after me, while trying to tell me what might or might not be wrong with my laptop. This resulted in me not knowing what the problem could be and how to go about fixing it. She then told be to book my laptop in for an assessment @R250 with out explaining anything of value to me.
0 replies
83 months ago
Worst service
I spoke with a call centre agent, Mbali, and I have never had a worse experience. She was rude, didn't reply to any of my questions and just stopped speaking until I hung up
150 replies
83 months ago
Worst Service
I cannot believe that a company as big and well known as this has such disgraceful customer service. It really is astonishing that the staff don't care at all.
150 replies
83 months ago
Rude
I keep trying to correct an error that had occurred but to no avail. And this morning was the worst experience with the call center, I spoke with Mbali who was extremely rude and hardly even replied to me.
150 replies
83 months ago
Useless
I have been trying for quite some time to rectify an issue with Discovery but this entire company seems to do nothing at all
150 replies
83 months ago
Inhumane
How dare your staff refuse to serve a homeless man, that was in essence a paying customer. Recently my friends and I had dinner at thos store. Everything was going well, until a homeless boy of approx. 17-19 yo approached us asking if we could spare food. We proceeded to buy a meal from Rocomamas to give to the boy only to find that the staff would have nothing to do with him and that security was called to remove him.
0 replies
83 months ago
Useless
The service that I have received was possibly the worst I have ever experienced. Not a single person could answer my questions, yet they all saw fit to speak down to me. If you wish to provide great service, you need to start trying much harder. I was on hold for too long and even management did nothing for me. Keep providing service like this and Discovery will not survive
150 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (100%)