RS
Ryan S
Active since Jun 2019
3
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0
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3 reviews42 months ago
WORST DEAL EVER!!!
Worst Deal Ever ... I'm an existing customer with Rentoza and initially bought PlayStation 5 disk edition from them. Over 6 months I paid the subscription fee and finally paid an additional R50 to own the product formally. Life happened and I was forced to sell it. I then found myself in a slightly better spot and decided to go with Rentoza again, only this time purchasing the digital edition. The same process, paying off my monthly subscription and some penalties due to missed payments. However today 25/10/2022, when I thought i could take a breath knowing i had paid off the final month of the subscription,Im told that i need to pay an "additional" R10400 to own the item!!! To make things clear here,I've been paying around R2600 per month,for 6 months, totaling R15600.Now I'm being told to own it i need to pay an additional R10400???? That's a total of R26000!!!??? For a PlayStation Digital Edition??? Opposed to the first console where I only paid an additional R50??? *** The Playstation 5 digital edition costs around R11000 and I'm being asked to pay R26000... STAY AWAY GUYS.LORD FORBID YOU BUY THE NEW IPHONE THROUGH THEM!!!!!
0 replies
61 months ago
Aggressive Misinformation and Disappointment on a Nuclear scale
I would give 0 Stars but that's not possible I had placed an order in January and since then it has been a complete disaster...with misinformation and false expectations. Lies upon lies, and management does not seem to care about exceptions when the customer has proven themselves to be the victim of brutal misinformation. Its way to much to explain but feel free to take a look at the level of communication provided by Rentoza. Ryan Solomons Feb 17, 2021, 8:24 GMT+1 Chat started: 2021-02-17 06:49 AM UTC (06:49:25 AM) Ryan Solomons: Morning, Just letting you know i haven't received a phone call yet :s (06:49:39 AM) *** Pholani joined the chat *** (06:50:14 AM) Pholani: Hi Ryan. You're chatting to Pholani. How can I assist you today? (06:51:09 AM) Ryan Solomons: has a follow up on order #3465 yesterday and was advised I will receive a call from management, still awaiting the call (06:54:23 AM) Pholani: I apologize that you never received a call from our manager. May I ask what is this regarding so that I can advise him ? (06:57:05 AM) Ryan Solomons: when i placed an order in January i was advised by staff that i will receive my item mid or end feb, but when i visited the website out of curiosity i saw the page was now displaying end March. I placed a order as i wanted to be a part of the Feb batch. I also didn't receive any updates via email (07:02:02 AM) Pholani: I'm sorry that you never received an email. We received a communication that South Africa is waiting for the 4th drop and that is why we updated our customers about the delay. It is a worldwide issue. Please see below: (07:02:04 AM) Pholani: https://www.glitched.online/ps5-stock-confirmed-for-south-africa-in-wave-4-drop-releasing-march-2021/ GLITCHED PS5 Stock Confirmed For South Africa in Wave 4 Drop Releasing March 2021 PS5 stock has been confirmed for South Africa in a wave 4 drop set to release in early March 2021. Stock will be limited so make sure you pre-order. (07:04:07 AM) Ryan Solomons: Very upsetting that I had to do the leg work to obtain this information.... It says that it will arrive early march though so why has it been listed as end march by Rentoza? (07:05:45 AM) Pholani: The batch that we will receive early March will be for our old customers including you. On the website we are informing the customers that are interested in placing new orders. (07:10:35 AM) Pholani: Hi Ryan, are you still there? (07:12:50 AM) Ryan Solomons: ok noted so will I receive my order early March and only new customers end of March? (07:13:40 AM) Pholani: Yes Sir. That's correct (07:15:39 AM) Ryan Solomons: ok thanks just needed some clarity had been sending emails to the info department with no reply since last week .Can my email please also be confirmed as i was told notification regarding the issue was sent but i had not received it. (07:17:08 AM) Pholani: Is this your correct email address ? (07:17:18 AM) Pholani: ryansolomons47@gmail.com (07:17:21 AM) Ryan Solomons: yes this is the one (07:17:36 AM) Pholani: I will send you communication shortly (07:19:24 AM) Ryan Solomons: Thank you. really hope to receive the order early March :s if there was a delay i would have paid later as i do have other bills to pay hence my slight irritation. But its a global issue i understand, communication was just really bad :s (07:21:17 AM) Pholani: You're definitely right the communication was big issue in this regard. But I will make sure that you receive communication as soon as they get here (07:22:22 AM) Ryan Solomons: Awesome thanks so much Pholani. (07:23:09 AM) Pholani: Pleasure Sir. Have a great day! And please rate my chat -------------------------------------------------------------------------- Ryan Solomons Feb 27, 2021, 11:57 GMT+1 Chat started: 2021-02-27 10:50 AM UTC (10:50:36 AM) Ryan Solomons: Hey there I just received a message saying I'll be recieved my order end March when I was told beginning March.Are you able to check and confirm if I will be receiving my order beginning or end March? Please see conversation below (07:05:45 AM) Pholani: The batch that we will receive early March will be for our old customers including you. On the website we are informing the customers that are interested in placing new orders. (07:12:50 AM) Ryan Solomons: ok noted so will I receive my order early March and only new customers end of March? (07:13:40 AM) Pholani: Yes Sir. (10:51:33 AM) *** Pholani joined the chat *** (10:51:41 AM) Pholani: Certainly please give me moment while I check for you (10:52:00 AM) Ryan Solomons: Thank you :) (10:53:45 AM) Pholani: You placed your order in January therefore you will be receiving the order when we get the first batch (10:54:50 AM) Ryan Solomons: So can I still expect to receive it around the beginning of next month? Just got a bit bummed when I saw that email and assumed I was included. (10:55:49 AM) Pholani: Yes you're included in the beginning of next month (10:56:20 AM) Ryan Solomons: Brilliant thanks so much,sorry for being a bother :3 -------------------------------------------------------------------------- Ryan Solomons Mar 4, 2021, 16:06 GMT+1 Chat started: 2021-03-04 02:59 PM UTC (02:59:32 PM) Ryan Solomons: Hi there, just a follow up on a order i made in January. I was advised i will receive my item early this month, can i expect it to arrive some time next week? (03:00:33 PM) Customer Service: We apologize for keeping you waiting. Our operators are busy at the moment, please leave us a message with your email address and we'll get back to you shortly. (03:01:00 PM) Ryan Solomons: ryansolomons47@gmail.com (03:01:02 PM) Ryan Solomons: Hi there, just a follow up on a order i made in January. I was advised i will receive my item early this month, can i expect it to arrive some time next week? (03:03:22 PM) *** Richard joined the chat *** (03:04:51 PM) Richard: Hi it still on delivery list that we expecting hopefully tomorw (03:05:17 PM) Ryan Solomons: Uff thats awesome news, thanks :) (03:05:45 PM) Richard: good will keep you updated please check us tomorrow (03:05:58 PM) Ryan Solomons: Will do :) (03:06:21 PM) Richard: cool have a great day -------------------------------------------------------------------------- Ryan Solomons Mar 5, 2021, 10:08 GMT+1 Chat started: 2021-03-05 08:59 AM UTC (08:59:33 AM) Ryan Solomons: Hey there, I was advised that i check in today regarding stock on my order. Just following up. (08:59:39 AM) *** Richard joined the chat *** (09:00:15 AM) Richard: Alright let me check it please just a sec (09:03:34 AM) Richard: Hi the PS5 right we waiting for them probably afternoon sir (09:04:24 AM) Ryan Solomons: Awesome :) cool cool so can i hope for it to arrive some time next week? (09:07:31 AM) Richard: Yes next week (09:07:53 AM) Ryan Solomons: cool cool thanks :) (09:08:09 AM) Richard: thanks have a great day -------------------------------------------------------------------------- Ryan Solomons Mar 15, 2021, 8:12 GMT+1 Chat started: 2021-03-15 07:07 AM UTC (07:07:17 AM) Ryan Solomons: Morning morning. Any updates on stock expectations? (07:07:24 AM) *** Richard joined the chat *** (07:08:02 AM) Richard: Morning Ryan can please give me a second to check the order (07:10:34 AM) Richard: Ryan the PS5s we are expecting them by the end of this month and today we will be contacting all PS5 clients for updates regarding their items. (07:11:25 AM) Ryan Solomons: awesome thanks (07:11:52 AM) Richard: pleasure have a great day -------------------------------------------------------------------------- Ryan Solomons Mar 16, 2021, 10:55 GMT+1 Chat started: 2021-03-16 09:43 AM UTC (09:43:26 AM) Ryan Solomons: Hi there, Has Ps5 stock been received? I see that Takealot has stock. (09:44:05 AM) *** Kino Saitken joined the chat *** (09:44:10 AM) Kino Saitken: Good Day (09:45:01 AM) Kino Saitken: We are still awaiting to receive this item. You will be notified once they arrive. (09:46:07 AM) Ryan Solomons: no updates from supplier? (09:49:37 AM) Kino Saitken: Not as yet but over the course of these remaining weeks will we receive communication. (09:55:50 AM) Ryan Solomons: ok noted -------------------------------------------------------------------------- Ryan Solomons Mar 17, 2021, 13:38 GMT+1 Chat started: 2021-03-17 12:31 PM UTC (12:31:00 PM) Ryan Solomons: I've noticed many other stores have recieved PS5 stock,Koodoo Takealot Game etc...however I yet have to hear from you guys.Ive still not received any emails regarding stock and general notifications.Has stock arrived? As it seems that stock has made it to our s****s based off the websites claiming to have stock. (12:32:02 PM) Customer Service: We apologize for keeping you waiting. Our operators are busy at the moment, please leave us a message with your email address and we'll get back to you shortly. (12:32:36 PM) Ryan Solomons: ryansolomons47@gmail.com (12:35:12 PM) Ryan Solomons: I'm the only person in the queue but all operators are busy? -------------------------------------------------------------------------- Ryan Solomons Mar 18, 2021, 9:08 GMT+1 Chat started: 2021-03-18 07:58 AM UTC (07:58:33 AM) Ryan Solomons: Update on stock? I see many other outlets have received theirs (07:58:38 AM) *** Richard joined the chat *** (07:59:49 AM) Richard: HI We been recieving stock too we have PS4 yesterday and we still expecting other items before the end of this week and month (08:02:55 AM) Richard: And we will be doing follow ups with the clients as soon as we receive their items (08:03:50 AM) Ryan Solomons: So will I receive it end month or beginning of next month? Fyi Takealot had stock and someone received their order a day after purchase and I've waited 3 months due to misinformation. (08:04:32 AM) Ryan Solomons: At this point i could have just bought it cash (08:05:05 AM) Richard: Ryan you will probably receive it before the end of this month (08:06:30 AM) Ryan Solomons: hope you understand my frustration, noted thanks. If not however ill just request a refund. I'm still not receiving any updated via email. (08:07:51 AM) Richard: than you for your patience will email updates Ryan Solomons Mar 22, 2021, 11:40 GMT+1 Chat started: 2021-03-22 10:35 AM UTC (10:35:14 AM) Ryan Solomons: Any updates? Still have not received emails. (10:36:16 AM) Customer Service: We apologize for keeping you waiting. Our operators are busy at the moment, please leave us a message with your email address and we'll get back to you shortly. (10:37:08 AM) *** Richard joined the chat *** (10:38:47 AM) Richard: Hi Ryan We are waiting the delivery before the end of this month ---------------------------------------------------------------------- Ryan Solomons Mar 23, 2021, 12:51 GMT+1 Chat started: 2021-03-23 11:44 AM UTC (11:44:36 AM) Ryan Solomons: Hi there can I please be called? I am really confused as this is the second time i am seeing Takealot receiving stock within this month but nothing from Rentoza (11:44:59 AM) *** Richard joined the chat *** (11:45:29 AM) Richard: Hi (11:46:47 AM) Richard: The stock is here and been allocated and once we dispatch it we will communicate with the client for waybills and delivery (11:47:04 AM) Richard: and we sorry for the delays (11:47:41 AM) Ryan Solomons: this is good news thank you (11:48:43 AM) Richard: no problem and we sorry for the delays (11:50:03 AM) Ryan Solomons: noted, although i didn't get any updates as of yet, still no general updates have been received. I hope it is ironed out as i plan on making purchases in the future. ---------------------------------------------------------------------- Kino Smith-Aitken (Rentoza) Mar 23, 2021, 15:55 GMT+1 Dear Ryan We have received our first allocation of PS5 consoles and have dispatched these from the most aged pre-order to the most recent. Furthermore, our suppliers have indicated that our next allocation of PS5’s is scheduled for the 2nd week of April. We will keep you updated in this regard, however should you have any queries, please do not hesitate to email us at info@rentoza.co.za. Best Regards, Kino Smith-Aitken "Live Life On Your Own Terms" Whatsapp only: 076 513 7443 Chat to us at: www.rentoza.co.za Ryan Solomons Mar 24, 2021, 8:28 GMT+1 This is awesome news, thank you. Have they already been dispatched? I noticed you sent me a message personally and I haven't been receiving general notifications. I need to make sure I'm available to receive it upon arrival. ---------------------------------------------------------------------- Ryan Solomons Mar 24, 2021, 11:34 GMT+1 Chat started: 2021-03-24 10:17 AM UTC (10:17:19 AM) Ryan Solomons: Hi there, do you perhaps have a eta for when my order will be dispatched? not sure if I'm receiving the updates yet. Want to make sure im available (10:18:20 AM) Customer Service: We apologize for keeping you waiting. Our operators are busy at the moment, please leave us a message with your email address and we'll get back to you shortly. (10:24:15 AM) *** Richard joined the chat *** (10:25:01 AM) Richard: Hi can you please give a moment to check the ETA (10:26:58 AM) Richard: Hi the ETA for the PS5s is scheduled to be on the second week of April (10:28:19 AM) Ryan Solomons: Thats the next supply of consoled according to Kino.I was advised that my console was received and just needs to now be sent. (10:30:37 AM) Richard: Yes that is correct which is I'm not sure if you in the first list or the second one such information is with the dispatch agents (10:31:05 AM) Ryan Solomons: Im in the first list as i placed an order in January (10:31:59 AM) Richard: Alright good anytime soon you will be receiving the item (10:32:34 AM) Ryan Solomons: Have they already departed? (10:33:15 AM) Richard: Not yet but it will be clarified once dispatched (10:33:26 AM) Ryan Solomons: ok cool thanks (10:34:14 AM) Richard: no problem am glad was able to help Ryan Solomons Apr 6, 2021, 11:04 GMT+2 Chat started: 2021-04-06 08:54 AM UTC (08:54:16 AM) *** Richard joined the chat *** (08:54:16 AM) Ryan Solomons: Anything? (08:54:38 AM) Richard: Dear Ryan We have received our first allocation of PS5 consoles and have dispatched these from the most aged pre-order to the most recent. Furthermore, our suppliers have indicated that our next allocation of PS5’s is scheduled for the 2nd week of April. -------------------------------------------------------------- Referring to above - (NO INDICATION OF DIGITAL OR DISK EDITION) -------------------------------------------------------------- We will keep you updated in this regard, however should you have any queries, please do not hesitate to email us at info@rentoza.co.za. (08:58:10 AM) Richard: This is the communication for all our PS5 clients but for the ones that purchased a PS5 digital edition will be receive early june but we can offer you the disck PS5 (08:58:20 AM) Ryan Solomons: I was just told that this is not the digital edition order and that I must wait 2-3 weeks for the digital which means another month (08:59:25 AM) Ryan Solomons: For god sakes 6months of waiting? However last month I was told that digital stock will be recieved this week or next week (08:59:57 AM) Ryan Solomons: By Kino Smith-Aitken (09:01:20 AM) Richard: We working on that and we been receiving the disck PS5 and we still in communication for the digital edition. (09:01:44 AM) Ryan Solomons: Nope I'm done, I will be seeking legal advice (09:02:20 AM) Richard: Can we call you shortly? (09:02:40 AM) Ryan Solomons: I was told that the digital edition will be received this week or next week and now I'm at my limit with those outright lies (09:02:51 AM) Ryan Solomons: You can call (09:03:12 AM) Richard: Thank you
106 replies
83 months ago
Cape Point Prices
We had the Global Classroom which was hosted in South Africa this year,and had 5 students that came from different countries.I was extremely hopeful to show them Cape Point as it was the Tip of South Africa,and even have them take a people back to their country as they would be able to say they picked it up on the very top of the continent.However.....The prices upon arrival was a absolute shock,Table Mountain was a cheaper trip and it's considered One 0f The 7 Wonders Of The World! Firstly the women working at the gate had a "moer (slap) me face" and had a ****py attitude. The prices was even worse.R303 per Adult!!! And apparently over there if you are over 12 you are considered one!? In short I was extremely disappointed and upset as we did not have that type of money, myself being a student has its financial limits, however as a "student" with a group of international "Students" I had assumed that there would have at least been a discount... Absolutely shattered that they somehow get away with those prices... The only thing I regret is not doing my research,but I can honestly say I'm disappointed as a South African Citizen,that we are charging those prices to those visiting our country,even students.
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Review Distribution
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1 Star
3 (100%)