Xavier N

Secunda Panelbeaters gives terrible service

Took my car in last week Tuesday to fix the bumper. When I took it in I told them that I need my car before Friday because I use it to do my work. They promised me it was a small job and it would definitely be ready by then. I had to phone them (they didn't have the decency to phone me) Thursday to ask if my car was going to be finished in time just to hear that their compressor was giving trouble so I would only receive my car the Friday afternoon. I phone them again the Friday morning just to hear mor excuses and that my car would only be ready the Monday early morning. By this time my manager was fed up because they pay me to use my car and Secunda Pannelbeaters was wasting my time so he went with me to them the Monday morning just to find that they only started spraying the bumper that morning. Then they promised the car would be ready the Tuesday morning. The Tuesday morning I had to phone them (again they didn't have the decency to phone me) and asked if my car was ready. Again they had stories and that my car would only be ready late the afternoon. Well it is Tuesday late afternoon now and I am still waiting... This is the worst service I've ever had from a service provider. It takes them more than a weak just to put a new bumper on and spray it and they are not even that busy. And I have to follow-up the whole time. They do not have the decency to keep me up to date. I will be reporting them to my insurance