VK
Vuyiswa K
Active since Jul 2019
4
Reviews
0
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Reviews
4 reviews1 month ago
Excellent Service!
This was my second claim with Naked, and as usual, they handled it swiftly and without hassle. Christine was very profesional and she communicated well. She facilitated the repairs to my vehicle with such grace. The only thing I would change is my premium and excess. Overall, a good experience.
53 replies
37 months ago
Worst customer service of all time!
These guys have the worst customer service I have ever experienced in my life. Their response time is slow. The WhatsApp line is useless. The call center is even worse you will wait for a representative until your airtime runs out. When you eventually get a response it's a generic blanket response. No commitment of any kind to fixing the issue you are experiencing. Since MyOwn ISP transferred customers to Gigawave, it's been a struggle. When there is downtime there is serious downtime. Iyoh! I cannot wait for my 24 months to end. it has been almost 20h without internet, they have sent no communication to customers and they have no idea which areas are affected or when they will have it resolved. They keep blaming metro fibre for some outage. Then again, this South Africa companies are never held accountable for none delivery of service. The customers always suffer. We pay for services not rendered. When we refuse to pay for services not rendered we are handed over to collection agencies and our credit is ruined. How do we blacklist companies for not rendering services? Asking for a friend.
0 replies
58 months ago
Chadwin Employee of the Year
Chadwin is great. He went out of his way to explain all the details for me twice in some instances. He is awazing.
53 replies
83 months ago
**** Service Provider
The worst by far... Staff members lie like crazy. I been waiting fr my package for 4 days now! Can I give them a minus rating? I been calling them for the past couple of days to get information on my package they have been nothing but useless. They cant keep track of any packages and they never know what happened to the package and why the package has not been delivered yet. I been calling Branch manager Manager Nicole, she never seems to be available. **** customer service. they would be doing us all a favour if they shut down the doors.
74 replies
Review Distribution
5 Star
2 (50%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
2 (50%)