Brittany H

House of Couture and Jasmin are disgraceful on the wedding industry! Be warned!!!!

I myself paid Jasmin an 80% deposit last year June 2018 to start the production of my dress and veil. 5 months later Jasmin had told me the dress was done in Spain and was on its way to durban in November 2018 and I needed to pay the balance of the dress. Which naively I did. The dress was then held up in customs for 2 months and I only managed to see the dress in January 2019. Jasmin was now on maternity leave and I was dealing with her poor assistant who seemed to be drowning with all the work she had to do. At my first fitting I walked into a disaster. The dress was made way to short, my measurements were taken incorrectly and the dress reached me me mid calf and the entire proportion of the dress was all wrong. It fitted disgustingly! Jasmins assistant tried to convince me to potentially patch the dress up to make it longer and that the rpiblem could be fixed. My veil also had issues as it was a single layer and not a double layer veil as I had wanted! I refused to have a patched up dress and so demanded the dress was to be remade. I changed my design to something more simple so that there wasn't a further delay with trying to match lace etc as all these communications seemed to be a struggle with Jasmin in the first place. Jasmin had agreed to this and told her assistant to tell me that they would fix the problem by remaking me a new dress and that they would rush the production so that I would have my dress in 60 days. This was all promised to me in March of 2019. 60 days came and went and I kept asking Jasmin for updates and got a stone wall. After a long message to jasmin, Jasmin told me that she was doing me a favor by remaking my dress and that production would take 4-6 months for normal production. This was not normal circumstances as she stuffed up my dress and promised to have it ready in 60 days. Therefore going back on what was promised to me. In June, last month I contacted Jasmin telling her that this customer service is shocking and I want my dress by mid July latest. Jasmin didn't acknowledge the message, but instead sent my a picture of the start of my new dress. I have not heard from Jasmin since. She has not spoken to me in over a month. I have contacted her in all platforms and it seems she has disappeared! Her phone is off and she has not answered any calls or messages in the past month! I even went to her shop on Windermere road only to find locked doors and was told by the shops next door that they had not seen Jasmin in over a month. I am starting to stress as she has been paid in full, R15000 and I still do not have my dress a year later. Her service is shocking and I will not sit back till I find this woman and sue the **** out of her!