Ben O

At the Height of Terrible Customer Service by South African Express (SAX)

On the 30th of March 2019, South African Express Flight No. SA1702 from Walvis Bay to Johannesburg was cancelled. Passengers ended up spending their money on accommodation and transport, after being advised and promised by one Ms Michelle Hairston at the Walvis Bay International Airport (+264 811 291 821) that they would be refunded by South African Express on producing relevant documentation e.g. receipts. I have tried to follow up on this with South African Express Airways (SAX) Customer Care since April, 2019 with no success. Other passengers have share with me the same experience! This is terrible service and I have no regrets in indefinitely suspending my future trips with South African Express Airways - SAX. This in my view is not "Customer Care", it is "Customer Neglect"!