South African Express
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South African Express
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
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Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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anita M
1 reviews | Active since Jan 2020
6 Apr 2020, 06:04
Annoyed
No one is taking calls or responding to emails. I have been asking them whether the flight i booked for the 26 April 2020 will still go ahead as planned considering the lockdown. I also saw on the news that the airline is going under liquidation and that is my biggest worry. I asked for a refund and no one is getting back to me. I booked return flights totalling R4800.00. My hard earned money cannot go down the drain. This is really annoying
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anita M
1 reviews | Active since Jan 2020
6 Apr 2020, 06:04
Annoyed
No one is taking calls or responding to emails. I have been asking them whether the flight i booked for the 26 April 2020 will still go ahead as planned considering the lockdown. I also saw on the news that the airline is going under liquidation and that is my biggest worry. I asked for a refund and no one is getting back to me. I booked return flights totalling R4800.00. My hard earned money cannot go down the drain. This is really annoying
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Aisha M
1 reviews | Active since Jan 2020
12 Dec 2019, 11:56
SA EXPRESS AIRLINE : Disappointing Service and no Recourse
I had a terrible experience with SA Express. my friends and i planned a long weekend getaway - and they spoilt every plan we had - we had to miss a day of activities already paid for, we had to cut it short, we had to fly from cities we didnt plan to fly in, we were nervous through out the weekend, especially because we had left the country and were fearful of being stranded in aforeign country. there were cancellations and delays and no one would inform us why. we were runnning around trying to get info. We sent an email complaint to their customer services departments and 3 weeks later and still no response. its terrible, its like they dont actually care that their customers lives have to stop when they mess up and dont do what they should be doing .
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Aisha M
1 reviews | Active since Jan 2020
12 Dec 2019, 11:56
SA EXPRESS AIRLINE : Disappointing Service and no Recourse
I had a terrible experience with SA Express. my friends and i planned a long weekend getaway - and they spoilt every plan we had - we had to miss a day of activities already paid for, we had to cut it short, we had to fly from cities we didnt plan to fly in, we were nervous through out the weekend, especially because we had left the country and were fearful of being stranded in aforeign country. there were cancellations and delays and no one would inform us why. we were runnning around trying to get info. We sent an email complaint to their customer services departments and 3 weeks later and still no response. its terrible, its like they dont actually care that their customers lives have to stop when they mess up and dont do what they should be doing .
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Ben O
1 reviews | Active since Jan 2020
8 Jul 2019, 09:08
At the Height of Terrible Customer Service by South African Express (SAX)
On the 30th of March 2019, South African Express Flight No. SA1702 from Walvis Bay to Johannesburg was cancelled. Passengers ended up spending their money on accommodation and transport, after being advised and promised by one Ms Michelle Hairston at the Walvis Bay International Airport (+264 811 291 821) that they would be refunded by South African Express on producing relevant documentation e.g. receipts. I have tried to follow up on this with South African Express Airways (SAX) Customer Care since April, 2019 with no success. Other passengers have share with me the same experience! This is terrible service and I have no regrets in indefinitely suspending my future trips with South African Express Airways - SAX. This in my view is not "Customer Care", it is "Customer Neglect"!
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Ben O
1 reviews | Active since Jan 2020
8 Jul 2019, 09:08
At the Height of Terrible Customer Service by South African Express (SAX)
On the 30th of March 2019, South African Express Flight No. SA1702 from Walvis Bay to Johannesburg was cancelled. Passengers ended up spending their money on accommodation and transport, after being advised and promised by one Ms Michelle Hairston at the Walvis Bay International Airport (+264 811 291 821) that they would be refunded by South African Express on producing relevant documentation e.g. receipts. I have tried to follow up on this with South African Express Airways (SAX) Customer Care since April, 2019 with no success. Other passengers have share with me the same experience! This is terrible service and I have no regrets in indefinitely suspending my future trips with South African Express Airways - SAX. This in my view is not "Customer Care", it is "Customer Neglect"!
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Amogelang K
1 reviews | Active since Jan 2020
2 Apr 2019, 06:31
unfair treatment
Good day I had bad experience on the 01 march 2019 with SA Express. i was suppose to get the last flight from Mthatha airport to OR Tambo airport. When i arrive there i was told that the flight has been cancelled. They couldn`nt make any arrangements for accomodation and transport. I looked for the accomodation in the dark area with big bags. Worse part boys ( street) were following me. SAA does not consider our safety. I had horrible experience indeed due to SA Express. they gave me letter of cancellation. I tried to claim accomodation cost from my company , my company said SAA must take responsibility of paying the costs incurred. I send claim to SAA but no one came back to me. I tried to call them but no one answers the call. my number is **********
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Amogelang K
1 reviews | Active since Jan 2020
2 Apr 2019, 06:31
unfair treatment
Good day I had bad experience on the 01 march 2019 with SA Express. i was suppose to get the last flight from Mthatha airport to OR Tambo airport. When i arrive there i was told that the flight has been cancelled. They couldn`nt make any arrangements for accomodation and transport. I looked for the accomodation in the dark area with big bags. Worse part boys ( street) were following me. SAA does not consider our safety. I had horrible experience indeed due to SA Express. they gave me letter of cancellation. I tried to claim accomodation cost from my company , my company said SAA must take responsibility of paying the costs incurred. I send claim to SAA but no one came back to me. I tried to call them but no one answers the call. my number is **********
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Leandra L
1 reviews | Active since Jan 2020
28 Sept 2018, 22:27
Clean escape smooth flying for HR
In the event of an ex employee been dismissed South African Express management and HR team were very keen on getting of the employee not considering his children, Firing the employee was part of the package due to his actions however based on the actions of the ex employee SAX was in a hurry to wash their hands off of the ex employee not taking into consideration his drug habit as well as the needs of his 3 minor children Though a divorce claim was requested from HR it seemed of non importance the needs and the future of the minor children A divorce claim was placed on the pension fund but SAX was in a hurry to "wash their hands: of the ex employee that they did not take into consideration that the funds would be spent merely on drugs and not supporting the children throughout the fight for the recognition of the matter SAX rushed that the funds be paid out directly to the ex employee knowing full well the background as well as the situation There is no disregard for the 3 minor children ages 6, 3 and 3 months where they were able to have a say to hold the pension fund back due to prejudice SAX Rushed a matter in order to get rid of the employee through paperwork and policies as to not to have to deal with the matter any further It is sad to say that in the knowledge of the events they had no disregard for the end result This from a very disappointed single mother of 3
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Leandra L
1 reviews | Active since Jan 2020
28 Sept 2018, 22:27
Clean escape smooth flying for HR
In the event of an ex employee been dismissed South African Express management and HR team were very keen on getting of the employee not considering his children, Firing the employee was part of the package due to his actions however based on the actions of the ex employee SAX was in a hurry to wash their hands off of the ex employee not taking into consideration his drug habit as well as the needs of his 3 minor children Though a divorce claim was requested from HR it seemed of non importance the needs and the future of the minor children A divorce claim was placed on the pension fund but SAX was in a hurry to "wash their hands: of the ex employee that they did not take into consideration that the funds would be spent merely on drugs and not supporting the children throughout the fight for the recognition of the matter SAX rushed that the funds be paid out directly to the ex employee knowing full well the background as well as the situation There is no disregard for the 3 minor children ages 6, 3 and 3 months where they were able to have a say to hold the pension fund back due to prejudice SAX Rushed a matter in order to get rid of the employee through paperwork and policies as to not to have to deal with the matter any further It is sad to say that in the knowledge of the events they had no disregard for the end result This from a very disappointed single mother of 3
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Noluthando M
1 reviews | Active since Jan 2020
13 Apr 2018, 17:33
SOUTH AFRICAN AIRWAY WORST FLIGHT EVER
This is a complete useless airline... if the flight is not 2hrs late with no communication then its flight cancelled. These airline has no regards for its passangers and yet it is thee most expressive airline.... currently stuck in East London South Africa: 1 i found flight is delayed and only found out when i got to the airport... 2 no communication then they announce that flight is cancelled after sitting at the airport for 3hrs... 3 then they cannot get us an early flight noe i have to miss my appointments i made... 4 some people do not have change of clothes so the morning they will not have anything to wear... This beyond unacceptable
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Noluthando M
1 reviews | Active since Jan 2020
13 Apr 2018, 17:33
SOUTH AFRICAN AIRWAY WORST FLIGHT EVER
This is a complete useless airline... if the flight is not 2hrs late with no communication then its flight cancelled. These airline has no regards for its passangers and yet it is thee most expressive airline.... currently stuck in East London South Africa: 1 i found flight is delayed and only found out when i got to the airport... 2 no communication then they announce that flight is cancelled after sitting at the airport for 3hrs... 3 then they cannot get us an early flight noe i have to miss my appointments i made... 4 some people do not have change of clothes so the morning they will not have anything to wear... This beyond unacceptable
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Lara P
1 reviews | Active since Jan 2020
12 Jul 2017, 07:44
Unacceptable Service - forced to select star rating - should be -10!
<p>On Wednesday 28/06/2017 I was booked to fly from Dbn to PE at 09:50 to arrive 11:10 on flight SA1336.</p> <p>At about 09:30, they advised that the flight was delayed to 10:30 due to the inbound flight being late. 10:30 came and went and no flight arrived and we were not given any further information. The passenagers waiting at the boarding gates, started asking the ground staff for information as we were not sure what was going on. We were then told that there is a maintenance problem with the plane and they were waiting to hear if it was going to be repaired or if they were going to send another aircraft. At 11:30 we were told that the 09:50 flight was cancelled and we could get our tickets refunded or we could catch the afternoon flight due to depart at 13:35. I had a AGM to attend on 29/06/2017 and had to visit three properties between Wednesday afternoon and Thursday afternoon before the AGM. I had just driven from Port Shepstone (200km one way). If I opted to cancel my flight, I would have to drive all the way back only to have to drive back to the airport on Thursday again to ensure I make the AGM on 29/06/2017. </p> <p>I was therefore forced to opt for the afternoon flight. </p> <p>This flight was also delayed - for who knows what reason and we only ended up taking off at about 14:20 to land in PE at 15:30. I now had to drive through to Sedgefield - woman alone on a road that I was not familar with. Ended up arriving at 19:15</p> <p>On Friday 30/06/2017 I was booked to fly from PEto DBN at 11:45 to arrive 13:00 on flight SA1337.</p> <p>We boarded the plane and I was releaved to see that the flight appeared to be on time.</p> <p>Once the aircraft doors were closed, the captain politely announced "For those of you who have not heard, we are doing a quick stop over in East Lodon to pick up stranded passengers". I nearly had a heart attack! At no point had any of the ground staff mentioned this to me. Fair enough, I did check myself in on line and printed my own boarding pass, but I passed through security and the boarding gates and nobody said a word to me!? How is this possible!? My phone was off and I could not let my family who are always worried about me when I travel, know that I would be delayed.</p> <p>Once we landed in East London and the doors were opened while we waited for the "stranded passengers" I quickly alerted my husband that I would be arriving much later than anticipated and he must not worry about me as I would arrive home much later. (I still had to drive back to Port Shepstone from King Shaka).</p> <p>Upon arrival at King Shaka, my bag (which I had handed in at the bottom of the stairs when I boarded the plane in PE) was no where to be found. The staff advised that I should go to baggage claim. When I handed my bag in at PE, there was no ticket put on my bag (like they normally do - and you get the torn half) and I specifically asked the male staff member, who replied "don't worry". </p> <p>My bag was evention found at baggage claim.</p> <p>My complaints are therefore as follows:</p> <p>1. I believe that in both instances, SAA did not have a full flight and to save on costs, they promptly combined flights, regardless of passengers plans and work commitments. In both instances, we ended up combining two flights into one plane and in both instances, there were only 2 seats vacant. </p> <p>2. Why was no plane sent to fetch me when I was "stranded" at Durban airport on Wednesday for 4 1/2 hours? I had to wait for the afternoon flight.</p> <p>3. How can changes to a flight be made without first consulting with the passengers? What about plans and travel arrangements already made? (Specifically refering to the PE to DBN flight that suddenly became a stop over flight). I particularly book non stop flight for personal preference, but then I am forced to do a stop in East London. </p> <p>4. What about your security protocol. The airports are forever announcing that unidentified bags will be disposed of. My bag was not labled and there was no way that I could be contacted if my bag did go missing. My bag also had valuables in, including my GPS and tablet, due to the fact that I knew it would be with me all the time. I bet you that I would not be compensated or reimbursed if something went missing from my bag.......</p> <p> </p> <p>SAA will not see me on their flights again. I am a Regional Manager and travel extensivley with tight timelines. I can not loose time sitting at airports for extended periods picking my nose while SAA sort out their ****!</p> <p> </p> <p>To date, I have not even received an apology for any inconvenience caused. Shows you where SAA's priority lies.</p>
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Lara P
1 reviews | Active since Jan 2020
12 Jul 2017, 07:44
Unacceptable Service - forced to select star rating - should be -10!
<p>On Wednesday 28/06/2017 I was booked to fly from Dbn to PE at 09:50 to arrive 11:10 on flight SA1336.</p> <p>At about 09:30, they advised that the flight was delayed to 10:30 due to the inbound flight being late. 10:30 came and went and no flight arrived and we were not given any further information. The passenagers waiting at the boarding gates, started asking the ground staff for information as we were not sure what was going on. We were then told that there is a maintenance problem with the plane and they were waiting to hear if it was going to be repaired or if they were going to send another aircraft. At 11:30 we were told that the 09:50 flight was cancelled and we could get our tickets refunded or we could catch the afternoon flight due to depart at 13:35. I had a AGM to attend on 29/06/2017 and had to visit three properties between Wednesday afternoon and Thursday afternoon before the AGM. I had just driven from Port Shepstone (200km one way). If I opted to cancel my flight, I would have to drive all the way back only to have to drive back to the airport on Thursday again to ensure I make the AGM on 29/06/2017. </p> <p>I was therefore forced to opt for the afternoon flight. </p> <p>This flight was also delayed - for who knows what reason and we only ended up taking off at about 14:20 to land in PE at 15:30. I now had to drive through to Sedgefield - woman alone on a road that I was not familar with. Ended up arriving at 19:15</p> <p>On Friday 30/06/2017 I was booked to fly from PEto DBN at 11:45 to arrive 13:00 on flight SA1337.</p> <p>We boarded the plane and I was releaved to see that the flight appeared to be on time.</p> <p>Once the aircraft doors were closed, the captain politely announced "For those of you who have not heard, we are doing a quick stop over in East Lodon to pick up stranded passengers". I nearly had a heart attack! At no point had any of the ground staff mentioned this to me. Fair enough, I did check myself in on line and printed my own boarding pass, but I passed through security and the boarding gates and nobody said a word to me!? How is this possible!? My phone was off and I could not let my family who are always worried about me when I travel, know that I would be delayed.</p> <p>Once we landed in East London and the doors were opened while we waited for the "stranded passengers" I quickly alerted my husband that I would be arriving much later than anticipated and he must not worry about me as I would arrive home much later. (I still had to drive back to Port Shepstone from King Shaka).</p> <p>Upon arrival at King Shaka, my bag (which I had handed in at the bottom of the stairs when I boarded the plane in PE) was no where to be found. The staff advised that I should go to baggage claim. When I handed my bag in at PE, there was no ticket put on my bag (like they normally do - and you get the torn half) and I specifically asked the male staff member, who replied "don't worry". </p> <p>My bag was evention found at baggage claim.</p> <p>My complaints are therefore as follows:</p> <p>1. I believe that in both instances, SAA did not have a full flight and to save on costs, they promptly combined flights, regardless of passengers plans and work commitments. In both instances, we ended up combining two flights into one plane and in both instances, there were only 2 seats vacant. </p> <p>2. Why was no plane sent to fetch me when I was "stranded" at Durban airport on Wednesday for 4 1/2 hours? I had to wait for the afternoon flight.</p> <p>3. How can changes to a flight be made without first consulting with the passengers? What about plans and travel arrangements already made? (Specifically refering to the PE to DBN flight that suddenly became a stop over flight). I particularly book non stop flight for personal preference, but then I am forced to do a stop in East London. </p> <p>4. What about your security protocol. The airports are forever announcing that unidentified bags will be disposed of. My bag was not labled and there was no way that I could be contacted if my bag did go missing. My bag also had valuables in, including my GPS and tablet, due to the fact that I knew it would be with me all the time. I bet you that I would not be compensated or reimbursed if something went missing from my bag.......</p> <p> </p> <p>SAA will not see me on their flights again. I am a Regional Manager and travel extensivley with tight timelines. I can not loose time sitting at airports for extended periods picking my nose while SAA sort out their ****!</p> <p> </p> <p>To date, I have not even received an apology for any inconvenience caused. Shows you where SAA's priority lies.</p>
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Melissa N
1 reviews | Active since Jan 2020
5 Jul 2017, 08:31
False advertising and flight delays
<p>Booking reference 4XT5BMF <br />1st July 2017 <br />Durban - East London</p> <p>First of all the online booking was not working, does not allow you to <br />process the payment and each time one tries to rebook the price changes and <br />still failure to process payment. I had to make a booking via computicket. <br />This flight was delayed by one hour fifteen minutes (1hr 15min).</p> <p>When I arrived in East London, I still could not book a flight online and <br />had to pay additional charge for booking at the ticket sales counter, yet <br />it is an SAA problem not mine. I booked a return flight for Monday 3rd July <br />2017 at 18:25. <br />Booking reference QOLQ93</p> <p>Monday evening delay was only announced after the actual departure time. <br />Delay was three hours (3hrs). A three hour wait was totally unacceptable <br />and this sort of delay should be communicated hours before the boarding <br />time. This bad service results in finanical strain on an individual and <br />renders South African Airways as an over priced and last option airline. <br />The quality of the aircraft used on the 3rd July 2017 was dreadful.</p> <p>It is often said that one pays a lot but it shows in the service/s <br />rendered. "Value for money" <br />Yet I stand to be corrected!!!</p> <p>This is not the first time I have experienced delays on this airway. Cost of flights R4511.71 and I never reached my destination on time.</p> <p>Frustrated passenger <br />Mr Gobin Amrithlall</p>
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Melissa N
1 reviews | Active since Jan 2020
5 Jul 2017, 08:31
False advertising and flight delays
<p>Booking reference 4XT5BMF <br />1st July 2017 <br />Durban - East London</p> <p>First of all the online booking was not working, does not allow you to <br />process the payment and each time one tries to rebook the price changes and <br />still failure to process payment. I had to make a booking via computicket. <br />This flight was delayed by one hour fifteen minutes (1hr 15min).</p> <p>When I arrived in East London, I still could not book a flight online and <br />had to pay additional charge for booking at the ticket sales counter, yet <br />it is an SAA problem not mine. I booked a return flight for Monday 3rd July <br />2017 at 18:25. <br />Booking reference QOLQ93</p> <p>Monday evening delay was only announced after the actual departure time. <br />Delay was three hours (3hrs). A three hour wait was totally unacceptable <br />and this sort of delay should be communicated hours before the boarding <br />time. This bad service results in finanical strain on an individual and <br />renders South African Airways as an over priced and last option airline. <br />The quality of the aircraft used on the 3rd July 2017 was dreadful.</p> <p>It is often said that one pays a lot but it shows in the service/s <br />rendered. "Value for money" <br />Yet I stand to be corrected!!!</p> <p>This is not the first time I have experienced delays on this airway. Cost of flights R4511.71 and I never reached my destination on time.</p> <p>Frustrated passenger <br />Mr Gobin Amrithlall</p>
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