MN
Melissa N
Active since Jul 2017
2
Reviews
0
Industries
Reviews
2 reviews107 months ago
Sonic facial brush
Good day I am a client of clinique for the past 4 years and their store/counter sales and service is excellent. I purchased a facial brush just over a year ago (R1800) and the brush stopped working. I called clinique head office and explained the problem and the consultants were very helpful and willing to assist me. I was asked to drop the brush off at a clinique counter to have 24hr test done, 8 days later no reply. Returned the store and the consultant had not been contacted. Finally received my replacement brush after calling head office.....the replacement brush is also defected. Product arrived in a damaged box, no plastic seal( most probably a demo). I had to drop off the replacement brush at the store again for another test and no word from Clinique head office. The store consultant was informed to obtain my address in order to send me a second replacement 31/08/2017 and the message was passed that replacement order will be sent on friday 01/09/2017. My address was never submitted as we can not get hold of the person that was handling the matter. STILL NO WORD FROM ANYONE @ 13:00 on 04/09/2017!!! This is totally unacceptable for a product which costs R1800, NOW R2050, running around and telephone calls at my own cost and still no replacement. Prior to this problem, I have order products online and have had numerous problems with my orders.... order paid for and cancelled with no notification and items missing in order. Totally frustrated Melissa Naidoo
0 replies
109 months ago
False advertising and flight delays
<p>Booking reference 4XT5BMF <br />1st July 2017 <br />Durban - East London</p> <p>First of all the online booking was not working, does not allow you to <br />process the payment and each time one tries to rebook the price changes and <br />still failure to process payment. I had to make a booking via computicket. <br />This flight was delayed by one hour fifteen minutes (1hr 15min).</p> <p>When I arrived in East London, I still could not book a flight online and <br />had to pay additional charge for booking at the ticket sales counter, yet <br />it is an SAA problem not mine. I booked a return flight for Monday 3rd July <br />2017 at 18:25. <br />Booking reference QOLQ93</p> <p>Monday evening delay was only announced after the actual departure time. <br />Delay was three hours (3hrs). A three hour wait was totally unacceptable <br />and this sort of delay should be communicated hours before the boarding <br />time. This bad service results in finanical strain on an individual and <br />renders South African Airways as an over priced and last option airline. <br />The quality of the aircraft used on the 3rd July 2017 was dreadful.</p> <p>It is often said that one pays a lot but it shows in the service/s <br />rendered. "Value for money" <br />Yet I stand to be corrected!!!</p> <p>This is not the first time I have experienced delays on this airway. Cost of flights R4511.71 and I never reached my destination on time.</p> <p>Frustrated passenger <br />Mr Gobin Amrithlall</p>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)