C
Clinique
Unclaimed Business
C
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Clinique
Clinique has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Clinique across 127 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMS
Melissa S
1 reviews | Active since Jan 2020
22 Dec 2025, 06:46
Love the product, hate the service
I have used clinique products for years, but their website and their service has me looking elsewhere. Trying to submit payment on their website is insanely difficult. I shop online regularly, I have enough funds, I have cards that are set up correctly. A few months back I had issues and their customer service reps gave me the runaround, eventually insisting that it was an issue with my bank./ I eventually figured it out for myself: my profile and my bank card had different surnames so once I made them match, all worked perfectly. They didn't seem to know that. This time round, everything matches, but I tried repeatedly, at different times of the day, to get my order confirmed before a major special offer expired. Nothing I tried worked. And of course you cannot get hold of them by any means. No email address - you must call or use live chat. The number they insist on their website is on whatsapp, does not exist on whatsapp. When you call it you're told it's out of their hours but please use live chat to prevent having to call again. Sounds helpful, right? Except the live chat tells you it's outside of operating hours so come back later. Absolutely impossible to make a purchase. Clearly not eager for business as their customer service is non-existent and they make it as difficult as possible to contact them. Sort out your website with correct information! (Oh, and this won't reach them as the business isn't claimed and there is NO EMAIL ADDRESS that can be added. What business operates without any public email address? So basically just a vent for myself.)
Helpful (0)
|Replies (0)MS
Melissa S
1 reviews | Active since Jan 2020
22 Dec 2025, 06:46
Love the product, hate the service
I have used clinique products for years, but their website and their service has me looking elsewhere. Trying to submit payment on their website is insanely difficult. I shop online regularly, I have enough funds, I have cards that are set up correctly. A few months back I had issues and their customer service reps gave me the runaround, eventually insisting that it was an issue with my bank./ I eventually figured it out for myself: my profile and my bank card had different surnames so once I made them match, all worked perfectly. They didn't seem to know that. This time round, everything matches, but I tried repeatedly, at different times of the day, to get my order confirmed before a major special offer expired. Nothing I tried worked. And of course you cannot get hold of them by any means. No email address - you must call or use live chat. The number they insist on their website is on whatsapp, does not exist on whatsapp. When you call it you're told it's out of their hours but please use live chat to prevent having to call again. Sounds helpful, right? Except the live chat tells you it's outside of operating hours so come back later. Absolutely impossible to make a purchase. Clearly not eager for business as their customer service is non-existent and they make it as difficult as possible to contact them. Sort out your website with correct information! (Oh, and this won't reach them as the business isn't claimed and there is NO EMAIL ADDRESS that can be added. What business operates without any public email address? So basically just a vent for myself.)
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Replies (0)NC
NEROSHA C
1 reviews | Active since Jan 2020
23 Sept 2025, 08:23
BAD and disappointing
Free gift and the worst customer service ! ?? South Africa is managing this brand very poorly. According to my invoice I received the free gift but for some reason it was not included in my package !!! This is a red flag and should be investigated because I think something else is going on. I have been using Clinique for 20 years and still stay true to the products but my first experience in ordering online is so bad and disappointing. I unfortunately had to return an item due to the Color match. Clinique does not provide updates on your profile and the collection process was poorly managed. This was done on the 2nd Sep 2025 and yet after following up more than 10 times I find out on the 23 Sep 2025 the package was not received by Clinique. Unless the package is being returned to the North Pole !!!! I would like to know where is my refund!!
Helpful (0)
|Replies (0)NC
NEROSHA C
1 reviews | Active since Jan 2020
23 Sept 2025, 08:23
BAD and disappointing
Free gift and the worst customer service ! ?? South Africa is managing this brand very poorly. According to my invoice I received the free gift but for some reason it was not included in my package !!! This is a red flag and should be investigated because I think something else is going on. I have been using Clinique for 20 years and still stay true to the products but my first experience in ordering online is so bad and disappointing. I unfortunately had to return an item due to the Color match. Clinique does not provide updates on your profile and the collection process was poorly managed. This was done on the 2nd Sep 2025 and yet after following up more than 10 times I find out on the 23 Sep 2025 the package was not received by Clinique. Unless the package is being returned to the North Pole !!!! I would like to know where is my refund!!
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Replies (0)TM
Tebogo M
1 reviews | Active since Jan 2020
29 Aug 2025, 08:37
"Free Gift" ****
Super disappointed in the false adverti*****t that you did, and for the fact that there a many others here who are complaining about the same thing (and you have not addressed a single one) should have been a red flag for me. Please don't advertise "free gifts" if you have no intention of sending them with the order. And what surprises me is that the same free gift that is now out of stock is being offered on another promotion. Never buy from Clinique online, you have become a ****!
Helpful (0)
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Tebogo M
1 reviews | Active since Jan 2020
29 Aug 2025, 08:37
"Free Gift" ****
Super disappointed in the false adverti*****t that you did, and for the fact that there a many others here who are complaining about the same thing (and you have not addressed a single one) should have been a red flag for me. Please don't advertise "free gifts" if you have no intention of sending them with the order. And what surprises me is that the same free gift that is now out of stock is being offered on another promotion. Never buy from Clinique online, you have become a ****!
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Replies (0)EM
Emma-Lee Maritz
1 reviews | Active since Jan 2020
4 Mar 2025, 10:32
Dont trust Clinique "Free gift"
Very dissapointing top now receive a "Free gift" with my purchase. Be careful to trust Clinique when they advertise a free gift with any purchase. This is the second time they have advertised a free gift, and when I receive my order there is no free gift. Their response is that they had limited stock. But then why keep advertising that there is a free gift ? If they had only told me there was insufficne tgifts upon placing my order, I woukld not have ordered. So thus then proves that it is a selling point or a **** only to get more orders in.
Helpful (0)
|Replies (0)EM
Emma-Lee Maritz
1 reviews | Active since Jan 2020
4 Mar 2025, 10:32
Dont trust Clinique "Free gift"
Very dissapointing top now receive a "Free gift" with my purchase. Be careful to trust Clinique when they advertise a free gift with any purchase. This is the second time they have advertised a free gift, and when I receive my order there is no free gift. Their response is that they had limited stock. But then why keep advertising that there is a free gift ? If they had only told me there was insufficne tgifts upon placing my order, I woukld not have ordered. So thus then proves that it is a selling point or a **** only to get more orders in.
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Replies (0)MC
Mahaveer C
1 reviews | Active since Jan 2020
9 Jan 2025, 09:32
do not trust , you buy and beg for your order!
6736703345 order was placed in December on Tuesday 7 January promised to ship in 2 to 3 days and today 9 January the same answer by the look of things this company does not care at all see all the negative reviews
Helpful (0)
|Replies (0)MC
Mahaveer C
1 reviews | Active since Jan 2020
9 Jan 2025, 09:32
do not trust , you buy and beg for your order!
6736703345 order was placed in December on Tuesday 7 January promised to ship in 2 to 3 days and today 9 January the same answer by the look of things this company does not care at all see all the negative reviews
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Replies (0)MD
Mondli D
1 reviews | Active since Jan 2020
15 Dec 2024, 09:58
Clinique is trash
I placed an order online on the 29th Nov for make up , it's been over 3 weeks no order received, no communication from their end...I have enquired through WhatsApp but only to be promised it will arrive shortly. .. their service is disappointing disgusting and I am livid at this point... Please don't support such businesses that treat their customers like trash ..it is not the 15th of December...and still nothing..never again
Helpful (0)
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Mondli D
1 reviews | Active since Jan 2020
15 Dec 2024, 09:58
Clinique is trash
I placed an order online on the 29th Nov for make up , it's been over 3 weeks no order received, no communication from their end...I have enquired through WhatsApp but only to be promised it will arrive shortly. .. their service is disappointing disgusting and I am livid at this point... Please don't support such businesses that treat their customers like trash ..it is not the 15th of December...and still nothing..never again
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Replies (0)MM
Maxwell Moore-Boyle
1 reviews | Active since Jan 2020
21 Nov 2024, 16:05
Disfunctional website
Tired or ordering and paying for an expensive product and then not receiving it. Keep getting told sorry and a refund comes along about a month later. Issue is never resolved and I can never get the product on line. Very very poor service.
Helpful (0)
|Replies (0)MM
Maxwell Moore-Boyle
1 reviews | Active since Jan 2020
21 Nov 2024, 16:05
Disfunctional website
Tired or ordering and paying for an expensive product and then not receiving it. Keep getting told sorry and a refund comes along about a month later. Issue is never resolved and I can never get the product on line. Very very poor service.
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Replies (0)AM
Angeline M
1 reviews | Active since Jan 2020
13 Oct 2024, 08:53
Clinique i want soap dish.
Clinique please bring back the soap dish and the perfectly real compact face powder. How do i travel with a R450 face soap wrapped in a plastic. My receipt always say soap with dish even online. No more perfectly real face powder. I have been your client for 18years now and have been quite for four years thinking you will bring back our soap dish. Instead, each time i go back for a purchase the price of your products have gone up. Bring back the soap dish and perfectly real powder. You are not giving value on your products.
Helpful (0)
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Angeline M
1 reviews | Active since Jan 2020
13 Oct 2024, 08:53
Clinique i want soap dish.
Clinique please bring back the soap dish and the perfectly real compact face powder. How do i travel with a R450 face soap wrapped in a plastic. My receipt always say soap with dish even online. No more perfectly real face powder. I have been your client for 18years now and have been quite for four years thinking you will bring back our soap dish. Instead, each time i go back for a purchase the price of your products have gone up. Bring back the soap dish and perfectly real powder. You are not giving value on your products.
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