False advertising and flight delays

<p>Booking reference 4XT5BMF <br />1st July 2017 <br />Durban - East London</p> <p>First of all the online booking was not working, does not allow you to <br />process the payment and each time one tries to rebook the price changes and <br />still failure to process payment. I had to make a booking via computicket. <br />This flight was delayed by one hour fifteen minutes (1hr 15min).</p> <p>When I arrived in East London, I still could not book a flight online and <br />had to pay additional charge for booking at the ticket sales counter, yet <br />it is an SAA problem not mine. I booked a return flight for Monday 3rd July <br />2017 at 18:25. <br />Booking reference QOLQ93</p> <p>Monday evening delay was only announced after the actual departure time. <br />Delay was three hours (3hrs). A three hour wait was totally unacceptable <br />and this sort of delay should be communicated hours before the boarding <br />time. This bad service results in finanical strain on an individual and <br />renders South African Airways as an over priced and last option airline. <br />The quality of the aircraft used on the 3rd July 2017 was dreadful.</p> <p>It is often said that one pays a lot but it shows in the service/s <br />rendered. "Value for money" <br />Yet I stand to be corrected!!!</p> <p>This is not the first time I have experienced delays on this airway. Cost of flights R4511.71 and I never reached my destination on time.</p> <p>Frustrated passenger <br />Mr Gobin Amrithlall</p>