Johan B

Shocking service

I have always had good service from Toyota Monument Constantia, but it seems to have gone from very good to very bad in a short span of time. I have contacted by Toyota via a sms to contact Toyota urgently regarding an airbag replacement for the passenger side. I have received the sms +/- in the middle of June 2019. A few days later I stopped at Toyota Monument Constantia as it is on my way to work. I spoke to a lady at reception regarding the airbag and she scheduled an appointment on the 28 of June as they did not have stock. On the morning of 28 June, i stopped at Toyota to get the airbag changed. I removed all my belongs from the car. A lady come up to me and said she could not find the job card. She asked why I was there and I mentioned the airbag. A while later she came back and said they do not have stock. I asked her why they did not notify me. She replayed that they only found out that same morning. I climbed into my car and left. On July 9, I stopped again at Toyota, thinking that I could rechedule for the airbag to be changed. I spoke this time to a man who mentioned that they still do not have stock and that I should write down my details so that they can contact me when they get stock. No problem. I also mentioned to him that there is something wrong with the driver seat. When you sit in it, then your back feels these two bars sticking out. He mentioned that I will get his foreman to come and have a look. I waited 20 minutes, with no communication no one speaking to me, no status update and no foreman. I decided to leave as Toyota clearly does not have an interest in helping their customers. It is shocking to me that they have deteriorated to this level. I was always happy with them. I owned a Tazz, Yaris and now a Corrola Quest and always used them to service them. The last two vehicles I bought at the same branch. I'm shocked at this level of blatant lack of communication and service