Mfanafuthi M

Very poor customer service

I purchased a Canon PIXMA G2410 printer on 7 January 2026 from HiFi Corporation. From the very start, this purchase has been a complete disaster. At the time of collection, no technician was available to assist with setup. I was sent home with a brand-new printer and zero support. When I attempted to set it up myself for the first time, the printer failed to connect and displayed an INK LEAKAGE ERROR. Let me be clear: 👉 This printer was never used 👉 This was initial setup 👉 The fault appeared out of the box I immediately returned the printer to HiFi Corp. Because it was under warranty, it was booked in for assessment and repair. Today, I was informed that: ❌ The printer cannot be repaired ❌ I allegedly “violated the warranty” ❌ I will not receive a repair ❌ I will not receive a replacement ❌ I will not even be given a quotation This is beyond unacceptable. How does a new printer develop ink leakage on first setup, and how is the customer then blamed? If this is how Canon products and HiFi Corp warranties work, the public deserves to know. This printer was bought for work purposes, yet I am now left with: • A defective product • No support • No resolution • No accountability This conduct directly contradicts the Consumer Protection Act, which protects consumers from defective goods and unfair warranty practices. Passing responsibility back to the customer for a manufacturing or out-of-box failure is unacceptable. I am formally demanding: ✔ A full replacement ✔ OR a full refund EXACTLY how I “violated” the warranty Until this is resolved, I will continue escalating this matter publicly and through the relevant consumer channels. Canon and HiFi Corp must do better. Consumers are not disposable.