Wendy G

Shocking service

A copy of my post on Facebook re our awful experience with Kuhn machines. Considering that my husband has been blocked on your page and unable to post this himself, I will do so on his behalf. The complaint posted by Barry on Hello Peter could have been our story word for word. Dealing with Kuhn Machines has been a nightmare from the start and is unfortunately still not over. Excuse after excuse. Zero communication and since the 8th of April we still have an incomplete and in our opinion a faulty machine. After more than a 3 month wait, our machine finally arrived, minus the laser. Also without any instruction manual, no *****s to attach the motor, no software, no training and absolutely NO support or communication. We were promised our upgraded laser the following week and 3 weeks later still no sign of it. Emails and WhatsApp messages are ignored, calls not answered and blame passed from one to the other. Bernadette and Grant, you were paid upfront without any problem is it really too much to ask that we get some answers? I am sure I will also be banned from your page after this message but hopefully not before more trusting people handover their hard earned money. You should be ashamed that your clients who have already figured their machines out are providing the technical support that you have been paid to provide.