RP
Rachel P
Active since Jul 2019
2
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2 reviews19 months ago
Virgin Active is ****ming people with their joining promotions
Here’s a concise and professional version of your complaint for Hello Peter: --- **Virgin Active - Misleading Sales and Billing ****** I joined Virgin Active at the Fores**** branch in Cape Town in January 2024, under the impression of a year-long promotion with a monthly fee of R560, as confirmed by the sales assistant, Zaire, I emphasised that my budget was under R600. I was asked to sign specific sections of the contract, with the rest filled in manually by Zaire. The first installment was correctly billed at R560, but the second jumped to R780. Upon inquiring with floor managers, I discovered that the contract had been altered to reflect R780, supposedly because the promotion only lasted three months—a fact neither I know Zaire was aware of. Additionally, I didn’t even benefit from the three-month discount, as only my second installment was R560. Since April, I have been trying to resolve this issue via email and in-person, but have received no assistance. Now, I am blocked from the gym and referred to debt collectors. This is unacceptable and feels like a deliberate ****. I expect immediate action.
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82 months ago
Audiolens
Hello Peter I am so disappointed with the poor quality of service I recieved at the Waterfront, V&A Branch. I bought a camera in the 29th June 2019, within a week I experience a technical issue I went back to the store to inform them about it and they promised to query the matter with Cannon and get back to me. Weeks later I didnt get back any info I went back to the store and to my surprise the sales assistant didn't care enough to communicate with Cannon about the issue as confirmed , I came in on multiple occasions, as the manager wasnt available, and finally when he was available the manager wasnt aware about my issue after I identified clearly and explained what the technical problem was and the 2 sales assistant understood what the problem was. Their customer service is terrible they failed to follow up to query the matter and to get back to me as a customer. I requested for a refund as I am inconvenienced to complete my projects and they are still refusing to issue me with a refund. Their policy states "issuing of credit note, and refunds if the item has a technical problem." however since the 29th of June until today 25 of July I haven't been able to use the camera and they are suggesting that I take the camera in for assessment until then, then I can receive a credit note or a replacemet. which I refused as my experience has been exhuasting and extremely unprofesional. THINK TWICE ABOUT BUYING ANYTHING AT AUDIOLENS TERRIBLE CUSTOMER SERVICE!!.
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