Thobekile M

Pathetic Customer Service at The Capital Menlyn Maine and Sandton

I am extremely disappointed with this hotel, apartment or whatever they want to call it. They had a 12% discount on their website that you automatically receive when you sign up and pay online. I did that on 26 July 2019 and paid an amount of R1990 including breakfast. When I got to the hotel they cold not pick up my payment and I had to pay another R1990! They cared less and their customer service was way below standard. They promised to investigate and get back to me and guess what It is 29 July and no one has bothered to call me! I called their head Office in Sandton and spoke to a Busi who was completely clueless in resolving the matter. I called my bank and they told me that the funds are sitting in the Capital' s suspense account. I tried calling their General Manager who is based in Sandton and he never picks his calls! he does not even bother to return them. What a clueless and horrible customer service experience! On the morning of 27 July I went down to have breakfast only to be told again that my room did not include breakfast. I had a horrible stay at the Capital and I would not recommend it to anyone. Their website is amateur and I wouldn't recommend anyone to pay through it! Till now I have not got my refund, not even a phone call! Shame on you The Capital Hotel Menlyn Maine and Sandton branches!