Zama B

not happy at all

Olivetti - be vigilant before signing their contract Kindly assist me with this matter, I am currently renting a printer with Olivetti, I have been having problems with their machine and they are charging me based on the copies I made monthly, lately they sent me a bill which was far more than what we pay even on your busiest months. Their bill went up by not less than 30% without notice as per their agreement it has an escalation of 10-15% Pa. I have not been happy with their service now for the past 6+ months • They send a technician who will fix the machine while in our office trying to fix it telephonically – this have costed me not less than 8 hours of operation a week. • They take more than 2 hours to resolve the issue and reschedule for June 2019 alone there was 11 faults lodged and we are standing at 4 for July 2019 • They do not pitch up at the time stipulated. • They do not reply to our emails when we send a report for technician to come inn where someone is assigned or not. • They can not issue us the proof as to the number of printouts we are charged for the billing that they have billed us for the past 3 months, • We were given a loan machine that was always faulty and inconvenienced us with regards to operations. The machine stayed with us of about 4+ full months and evetime we had to print we were required to go to the machine and open the door and close it again before it prints. • They are holding me liable for all the test pages that they were print all the time when they were testing the machine, • I have corresponded the accounts department, technical, and management but my issue does not seem to be resolved via email and telephonically, • 4 times if not more every month there is a case. • I feel that my service is highly compromised and never taken seriously. • Our competency to deliver is being sacrificed highly • This is affecting our deliverables. • As we speak the technician was supposed to come inn yesterday to complete the installation of some software, he has not pitched up to today and there was no update as to why not or what so ever. • We can not print we have to rely on an extra charge via the internet café. Kindly advise me as to what steps should I take from here I have corresponding emails with all my enquiries. Kindly regards Zama