Nelson C

Totally Unprofessional and Empty Promises

Hi my fiance and I were looking for a company to do our wedding invites and we came across a company called Pixel Perfect Designs in Bryanston (Sandton). Owners names are Nomisha and Sashen. We called them for a quote and they came back to us pretty quickly getting the design and layout sorted. That was the only time we had a good impression of their customer service. They gave us a run around and excuses after excuses why they couldn't get a certain paper and so forth... We were patient enough to give them time to organise this, but they kept giving us empty promises. Now three months before our wedding we don't have invites. They decided not to do the invites after we had given them the deposit. As a customer of theirs we kept asking them what is happening with our order eventually they blocked our numbers on WhatsApp and emails and not take calls. They said we are harassing them, but surely as a client we are allowed to follow up on what's happening. After 1 to 2 weeks of ignoring us they sms us not even a phone call, to say they not doing the invites they got a courier to give back our envelopes and ribbon and our deposit. This highly unprofessional what they did to us. So be aware of first impressions with them.