Denise R

NISSAN LIONEL MOTORS POOR SERVICE

I bought a new car, Nissan Micra 2019 in February. The car had a rattle in the dash bord from beginning as I took the problem to the sales consultant Johan Steenberg he did not help much as I asked him to drive and hear my problem nothing was done yet, my husband then phoned them to tell them I will bring in the car on the Monday as they dont give me a service date to take it in to fix after almost 10 times and 4 days being with Nissan a lot of petrol and time that went in to the complaint the dash was fixed. Hope it keeps the rattle away now. The rattle at dash fixed the booth and safty beld also rattles, this was also complaint at the dealer the same time and DP Des Van Zyl and not being fixed (they cant get the rattle to go away) I was told to put a staysoft refull on the booth bord to stop the noise. Not working I still send them voice notes every day for almost a week not being helped I took the car in myself without a appointment for the second time for the 4th day it was there at the dealer they still dit nothing to the booth rattle. I took the booth headboard out of the boot to stop the noise as they told me it's the board that is the problem itself. It was not the board at all!!! I very upset went back to the dealer after the 4th day for the 5th time, I got my car again and told them its not the boot headboard that is ratteling but the boot itself! I was chased away threaten with the police to never come back there again and I must take the onbitsman rooth as they are unable to assist or help me. I'm band from Nissan Lionel motors for being very upset! I was told from Nissan SA head office to put in a complaint at the onbitsman! Now not allowed to ever go back to Nissan Lionel motors it should go for a second option in Pretoria I was told by Nissan SA. This also going to be on my expenses. Please assist me by weather returning the car and get rid of the Nissan as they have the poorest unprofessionalism service ever!