LM
Lionel Motors
Unclaimed Business
LM
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Lionel Motors
Lionel Motors has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Lionel Motors across 18 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceN
Nthabiseng
1 reviews | Active since Jan 2020
17 Dec 2025, 14:11
I am not happy with ...
I am not happy with the service because I have been waiting for my car it's still not done
Helpful (0)
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Nthabiseng
1 reviews | Active since Jan 2020
17 Dec 2025, 14:11
I am not happy with ...
I am not happy with the service because I have been waiting for my car it's still not done
0
Replies (0)ML
Motheo L
1 reviews | Active since Jan 2020
17 Mar 2025, 08:58
Absolutely disappointing, pathetic service
Some of the most disappointing, pathetic and useless service I have experienced. Bought a new vehicle from them almost a year ago and a month after the cabin light was loose...been waiting for almost a year for that part and I not once received an update and have had to call everytime for feedback. I have had to either leave it hanging or patch up MY VEHICLE like this for almost a year...I regret purchasing a vehicle from them as they have made it a frustrating and disappointing experience...Avoid purchasing a vehicle here if you want to avoid disappointment
Helpful (0)
|Replies (0)ML
Motheo L
1 reviews | Active since Jan 2020
17 Mar 2025, 08:58
Absolutely disappointing, pathetic service
Some of the most disappointing, pathetic and useless service I have experienced. Bought a new vehicle from them almost a year ago and a month after the cabin light was loose...been waiting for almost a year for that part and I not once received an update and have had to call everytime for feedback. I have had to either leave it hanging or patch up MY VEHICLE like this for almost a year...I regret purchasing a vehicle from them as they have made it a frustrating and disappointing experience...Avoid purchasing a vehicle here if you want to avoid disappointment
0
Replies (0)TT
Thabo T
1 reviews | Active since Jan 2020
17 May 2022, 11:56
Pathetic Service
I no longer service my car there because a mere standard service of oil change take the whole day.You leave the car in the morning 7:00am and you get no correspondence from them the whole day and when you try to get hold of them when it's getting late just before they knock off no one answers their phone and when they do finally answer they tell you to come collect your car and when you get there it's not even ready for collection and still in the workshop not forgetting its now late and it seems everyone is now leaving their workstations. Level of service is really pathetic and I would never recommend it to anyone.
Helpful (0)
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Thabo T
1 reviews | Active since Jan 2020
17 May 2022, 11:56
Pathetic Service
I no longer service my car there because a mere standard service of oil change take the whole day.You leave the car in the morning 7:00am and you get no correspondence from them the whole day and when you try to get hold of them when it's getting late just before they knock off no one answers their phone and when they do finally answer they tell you to come collect your car and when you get there it's not even ready for collection and still in the workshop not forgetting its now late and it seems everyone is now leaving their workstations. Level of service is really pathetic and I would never recommend it to anyone.
0
Replies (0)NM
Noah M
1 reviews | Active since Jan 2020
6 Jul 2020, 18:48
APPALLING CUSTOMER SERVICE FROM RENAULT RUSTENBURG
On 15/02/2020 I took my wife’s car in at Renault Rustenburg as the car did not want to start. After they had ran the diagnostics, the computer box was found to be the problem. I was quoted just over R12 000.00 for a new component. In order to have the part procured, I needed to pay deposit which I had paid on the day I had received the quote. The part was ordered from overseas and it had arrived two days before lockdown commenced. However, I only found out about the part after they had reopened in Level 4. During this time, we have not been offered any courtesy vehicle. Whilst waiting for the ordered part, I inquired to Mbulelo Ngobese who is a customer service liaison at Renault SA about a goodwill clause and a courtesy vehicle. It took him more than two months to give me a straight answer on the goodwill clause. He never even bothered to reply me on the courtesy vehicle till to date. My wife had set up numerous appointments with the people at Renault Rustenburg and even during those conversations with both the workshop manager Nelius Botha and dealership principal Des Van Zyl, no one could tell her what was the problem with the car. In her last meeting with Des Van Zyl and Nelius Botha, she was told that there were other problems that were not identified in the first diagnosis which begs the question of competency. I have communicated my grievances to Renault SA to Mbulelo Ngobese but he had chosen to ignore my grievances. In the past week, I had elevated the matter to Brett Pyle and Lebo More who are seniors to Mbulelo at Renault SA but all I get is a deafening silence. The car has been with Renault Rustenburg for nearly 5 months and no one is communicating with us on the status of the vehicle. I am highly appalled and grossly disgusted in the manner my grievances were handled, from the dealership right through to Head Office. I am bitterly disappointed. My wife has constantly lend cars from other people to conduct her daily critical activities, yet her car is gathering dust at Renault Rustenburg for almost 5 months.
Helpful (0)
|Replies (0)NM
Noah M
1 reviews | Active since Jan 2020
6 Jul 2020, 18:48
APPALLING CUSTOMER SERVICE FROM RENAULT RUSTENBURG
On 15/02/2020 I took my wife’s car in at Renault Rustenburg as the car did not want to start. After they had ran the diagnostics, the computer box was found to be the problem. I was quoted just over R12 000.00 for a new component. In order to have the part procured, I needed to pay deposit which I had paid on the day I had received the quote. The part was ordered from overseas and it had arrived two days before lockdown commenced. However, I only found out about the part after they had reopened in Level 4. During this time, we have not been offered any courtesy vehicle. Whilst waiting for the ordered part, I inquired to Mbulelo Ngobese who is a customer service liaison at Renault SA about a goodwill clause and a courtesy vehicle. It took him more than two months to give me a straight answer on the goodwill clause. He never even bothered to reply me on the courtesy vehicle till to date. My wife had set up numerous appointments with the people at Renault Rustenburg and even during those conversations with both the workshop manager Nelius Botha and dealership principal Des Van Zyl, no one could tell her what was the problem with the car. In her last meeting with Des Van Zyl and Nelius Botha, she was told that there were other problems that were not identified in the first diagnosis which begs the question of competency. I have communicated my grievances to Renault SA to Mbulelo Ngobese but he had chosen to ignore my grievances. In the past week, I had elevated the matter to Brett Pyle and Lebo More who are seniors to Mbulelo at Renault SA but all I get is a deafening silence. The car has been with Renault Rustenburg for nearly 5 months and no one is communicating with us on the status of the vehicle. I am highly appalled and grossly disgusted in the manner my grievances were handled, from the dealership right through to Head Office. I am bitterly disappointed. My wife has constantly lend cars from other people to conduct her daily critical activities, yet her car is gathering dust at Renault Rustenburg for almost 5 months.
0
Replies (0)pS
pole S
1 reviews | Active since Jan 2020
4 Nov 2019, 07:15
Useless Lionel motors rustenburg
I reported this matter before,Nissan Sa called me to follow up,they referred me back to Lionel motors,they failed to fix the cutting problem in my Nissan np200 in 2018,it cuts wen temaparure is 30 plus, I took it back as per arrangement with Nissan Sa to chek the problem,when I get there they booked my car for service, only,they deny knowing about cutting problem,I spoke to zandile who was only concentrating on cost,didn't care about my concern,they failed to fix it en I paid while it was under warranty,Lionel motors is useless ,it's obvious they can't help me,they only need my money, yho I regret being part of Nissan family,Nissan SA U really don't help,I'm really disappointed but it's ok
Helpful (0)
|Replies (0)pS
pole S
1 reviews | Active since Jan 2020
4 Nov 2019, 07:15
Useless Lionel motors rustenburg
I reported this matter before,Nissan Sa called me to follow up,they referred me back to Lionel motors,they failed to fix the cutting problem in my Nissan np200 in 2018,it cuts wen temaparure is 30 plus, I took it back as per arrangement with Nissan Sa to chek the problem,when I get there they booked my car for service, only,they deny knowing about cutting problem,I spoke to zandile who was only concentrating on cost,didn't care about my concern,they failed to fix it en I paid while it was under warranty,Lionel motors is useless ,it's obvious they can't help me,they only need my money, yho I regret being part of Nissan family,Nissan SA U really don't help,I'm really disappointed but it's ok
0
Replies (0)JV
Jeanie V
1 reviews | Active since Jan 2020
22 Oct 2019, 12:24
Renault Warranty claim at Lionel Motors Rustenburg
I took in my vehicle Renault Kwid on 10 September with a fault and a noise in my engine, they had a look but could not assist me for ALL the technicians were on training for the whole week. I booked my vehicle for 17 September 2019, on the same day they said they temporarily fixed my vehicle but it needs a ignition coil, my vehicle is still under warranty and it will be claimed through warranty. in a period of three weeks i did not receive any feedback from Lionel Motors, when I phone to follow up the warranty lady is never available, and i leave a message, no one ever gets back to me. The lady who booked in my vehicle only stated to me that the part has been ordered and that they will contact me soon to book my vehicle to be properly fixed. Up until today no one came back to me, no feedback, my vehicle is still not fixed... I phoned to speak to the branch manager but he was unavailable, so I spoke to the financial manager, she is now investigating just to assist me. This is very very poor service, I have been told by them that I may not drive long distances with my vehicle but for more than a month no one is getting back to me, not even to let me know if the warranty claim was approved or not. I'm still in the dark with no answers.
Helpful (0)
|Replies (0)JV
Jeanie V
1 reviews | Active since Jan 2020
22 Oct 2019, 12:24
Renault Warranty claim at Lionel Motors Rustenburg
I took in my vehicle Renault Kwid on 10 September with a fault and a noise in my engine, they had a look but could not assist me for ALL the technicians were on training for the whole week. I booked my vehicle for 17 September 2019, on the same day they said they temporarily fixed my vehicle but it needs a ignition coil, my vehicle is still under warranty and it will be claimed through warranty. in a period of three weeks i did not receive any feedback from Lionel Motors, when I phone to follow up the warranty lady is never available, and i leave a message, no one ever gets back to me. The lady who booked in my vehicle only stated to me that the part has been ordered and that they will contact me soon to book my vehicle to be properly fixed. Up until today no one came back to me, no feedback, my vehicle is still not fixed... I phoned to speak to the branch manager but he was unavailable, so I spoke to the financial manager, she is now investigating just to assist me. This is very very poor service, I have been told by them that I may not drive long distances with my vehicle but for more than a month no one is getting back to me, not even to let me know if the warranty claim was approved or not. I'm still in the dark with no answers.
0
Replies (0)DR
Denise R
1 reviews | Active since Jan 2020
8 Sept 2019, 13:09
NISSAN LIONEL MOTORS POOR SERVICE
I bought a new car, Nissan Micra 2019 in February. The car had a rattle in the dash bord from beginning as I took the problem to the sales consultant Johan Steenberg he did not help much as I asked him to drive and hear my problem nothing was done yet, my husband then phoned them to tell them I will bring in the car on the Monday as they dont give me a service date to take it in to fix after almost 10 times and 4 days being with Nissan a lot of petrol and time that went in to the complaint the dash was fixed. Hope it keeps the rattle away now. The rattle at dash fixed the booth and safty beld also rattles, this was also complaint at the dealer the same time and DP Des Van Zyl and not being fixed (they cant get the rattle to go away) I was told to put a staysoft refull on the booth bord to stop the noise. Not working I still send them voice notes every day for almost a week not being helped I took the car in myself without a appointment for the second time for the 4th day it was there at the dealer they still dit nothing to the booth rattle. I took the booth headboard out of the boot to stop the noise as they told me it's the board that is the problem itself. It was not the board at all!!! I very upset went back to the dealer after the 4th day for the 5th time, I got my car again and told them its not the boot headboard that is ratteling but the boot itself! I was chased away threaten with the police to never come back there again and I must take the onbitsman rooth as they are unable to assist or help me. I'm band from Nissan Lionel motors for being very upset! I was told from Nissan SA head office to put in a complaint at the onbitsman! Now not allowed to ever go back to Nissan Lionel motors it should go for a second option in Pretoria I was told by Nissan SA. This also going to be on my expenses. Please assist me by weather returning the car and get rid of the Nissan as they have the poorest unprofessionalism service ever!
Helpful (0)
|Replies (0)DR
Denise R
1 reviews | Active since Jan 2020
8 Sept 2019, 13:09
NISSAN LIONEL MOTORS POOR SERVICE
I bought a new car, Nissan Micra 2019 in February. The car had a rattle in the dash bord from beginning as I took the problem to the sales consultant Johan Steenberg he did not help much as I asked him to drive and hear my problem nothing was done yet, my husband then phoned them to tell them I will bring in the car on the Monday as they dont give me a service date to take it in to fix after almost 10 times and 4 days being with Nissan a lot of petrol and time that went in to the complaint the dash was fixed. Hope it keeps the rattle away now. The rattle at dash fixed the booth and safty beld also rattles, this was also complaint at the dealer the same time and DP Des Van Zyl and not being fixed (they cant get the rattle to go away) I was told to put a staysoft refull on the booth bord to stop the noise. Not working I still send them voice notes every day for almost a week not being helped I took the car in myself without a appointment for the second time for the 4th day it was there at the dealer they still dit nothing to the booth rattle. I took the booth headboard out of the boot to stop the noise as they told me it's the board that is the problem itself. It was not the board at all!!! I very upset went back to the dealer after the 4th day for the 5th time, I got my car again and told them its not the boot headboard that is ratteling but the boot itself! I was chased away threaten with the police to never come back there again and I must take the onbitsman rooth as they are unable to assist or help me. I'm band from Nissan Lionel motors for being very upset! I was told from Nissan SA head office to put in a complaint at the onbitsman! Now not allowed to ever go back to Nissan Lionel motors it should go for a second option in Pretoria I was told by Nissan SA. This also going to be on my expenses. Please assist me by weather returning the car and get rid of the Nissan as they have the poorest unprofessionalism service ever!
0
Replies (0)