MM
Mlungisi M
Active since Aug 2019
2
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2 reviews81 months ago
Norbert Autos is a no go place when you need to buy a vehicle
I bought a vehicle from Norbert Autos-VW Jetta 2015 end of August 2017,that was involved in a major Accident and i was not told about it,only that the car was repossessed by the bank. what i noticed about the car when i was checking it,the drivers door was not lined up,it had a gap that made it not the same as others.when i asked about that Mike one of the managers there asked One of their guys to take it out to have the door aligned.Michael kept on saying that they even painted the car and that's why it look that good.I asked him why he painted a 2015 car and his reply was they wanted it just to look good. when i was driving the car home to Secunda that same evening,the car was pulling hard to the R/H/S so hard that i couldn't let go of the steering wheel.i suspected the alignment in the suspension or the tyre pressure imbalance of the wheels.in the morning i went to the garage to check the tyres and tyres were ok,then i went to tiger wheel in Secunda for an alignment. I phone the lady that sold the car to me-Kelly that i am taking the car for an alignment and she agreed and that it won't cost much.The alignment was completely off in all four wheels.they took it for a test drive and it was still doing the same thing.They swapped the front tyres and took it out for another test drive and it came back still pulling. The next day i phoned kelly again to let her know that i was going to take the car to VW for a check up because it bothered me that the car was pulling in such a way that driving it was suicide.Kelly agreed and i took the car in and left it there. After work i went there to collect it.The mechanic that was inspecting it told me things that made me worried.He showed me under the car the chase of the car was heated up in trying to straighten it,the ball joint on the R/H/S was not a VW part and one shock absorber was changed and not the other one,so the car was going to pull, so it has to be taken to a panel beater to have the chase sorted out. When i called the next time,i spoke to Paul who i head was another manager for Norbert Autos and he told me to get a quotation to have it fixed and they will Pay.I took it to auto collision and repair in trichardt and left it there.I was shocked when the guy who made a quote for me,when he showed me all the faults in that car.the Person who was painting it did a terrible paint work and it had just body filler,the radiator was loose,they used wires in some areas to secure other parts,the anchor bolts in the front doors were some were missing,the wiper nozzles were not working The cost of fixing the car was almost the price of the car.I called Paul to let him know and he told me to return the car so that they can see what can be done if not,cancel the deal.all of these things i was doing when i'm off work .I returned the car,Mike received it and he was aggressive with me even on the phone,when i called saying i want the deal to be cancelled,he told me i will pay the cancelation fee that was going to be over R40000.00. So if you don't know much about things u will feel that there is nothing that you can do.at the end he took the car.It stayed with them for more that a month,i had to pay other people to take me to work.i used to call every week and both were very difficult to find.After a month they told me that the car was ready for collection.i was chocked when they brought it in the state that it was in.The front bumper was loose and some wires were hanging from underneath. what used to make me take it was that they would keep me for a long time until there was no transport and that i had to take it and also that i had scorpion handling the case,but they were useless all the way.i took the with hope that scorpion will help me resolve the matter and return it for good.Scorpion Failed with the 6 month consumer protection act window that they had.I took the matter to MIOSA-Motor industries ombudsman of south africa.the case is still on going and i still have a car that doesn't stop giving me troubles and the cost of fixing it comes from my pocket.i have changed the alternator,because it made a dead shot on the battery because of a crack it had from the accident,i changed the fuel pump,i changed the cv joints,stabiliser links,ball joints.the drive shafts of the cvs are bent because of the impact,it leaks water when it rains. I have never been in peace since the day i bought this Jetta from Norbert Autos.
0 replies
81 months ago
Norbert Autos is a no go place when you need to buy a vehicle
I bought a vehicle from Norbert Autos-VW Jetta 2015 end of August 2017,that was involved in a major Accident and i was not told about it,only that the car was repossessed by the bank. what i noticed about the car when i was checking it,the drivers door was not lined up,it had a gap that made it not the same as others.when i asked about that Mike one of the managers there asked One of their guys to take it out to have the door aligned.Michael kept on saying that they even painted the car and that's why it look that good.I asked him why he painted a 2015 car and his reply was they wanted it just to look good. when i was driving the car home to Secunda that same evening,the car was pulling hard to the R/H/S so hard that i couldn't let go of the steering wheel.i suspected the alignment in the suspension or the tyre pressure imbalance of the wheels.in the morning i went to the garage to check the tyres and tyres were ok,then i went to tiger wheel in Secunda for an alignment. I phone the lady that sold the car to me-Kelly that i am taking the car for an alignment and she agreed and that it won't cost much.The alignment was completely off in all four wheels.they took it for a test drive and it was still doing the same thing.They swapped the front tyres and took it out for another test drive and it came back still pulling. The next day i phoned kelly again to let her know that i was going to take the car to VW for a check up because it bothered me that the car was pulling in such a way that driving it was suicide.Kelly agreed and i took the car in and left it there. After work i went there to collect it.The mechanic that was inspecting it told me things that made me worried.He showed me under the car the chase of the car was heated up in trying to straighten it,the ball joint on the R/H/S was not a VW part and one shock absorber was changed and not the other one,so the car was going to pull, so it has to be taken to a panel beater to have the chase sorted out. When i called the next time,i spoke to Paul who i head was another manager for Norbert Autos and he told me to get a quotation to have it fixed and they will Pay.I took it to auto collision and repair in trichardt and left it there.I was shocked when the guy who made a quote for me,when he showed me all the faults in that car.the Person who was painting it did a terrible paint work and it had just body filler,the radiator was loose,they used wires in some areas to secure other parts,the anchor bolts in the front doors were some were missing,the wiper nozzles were not working The cost of fixing the car was almost the price of the car.I called Paul to let him know and he told me to return the car so that they can see what can be done if not,cancel the deal.all of these things i was doing when i'm off work .I returned the car,Mike received it and he was aggressive with me even on the phone,when i called saying i want the deal to be cancelled,he told me i will pay the cancelation fee that was going to be over R40000.00. So if you don't know much about things u will feel that there is nothing that you can do.at the end he took the car.It stayed with them for more that a month,i had to pay other people to take me to work.i used to call every week and both were very difficult to find.After a month they told me that the car was ready for collection.i was chocked when they brought it in the state that it was in.The front bumper was loose and some wires were hanging from underneath. what used to make me take it was that they would keep me for a long time until there was no transport and that i had to take it and also that i had scorpion handling the case,but they were useless all the way.i took the with hope that scorpion will help me resolve the matter and return it for good.Scorpion Failed with the 6 month consumer protection act window that they had.I took the matter to MIOSA-Motor industries ombudsman of south africa.the case is still on going and i still have a car that doesn't stop giving me troubles and the cost of fixing it comes from my pocket.i have changed the alternator,because it made a dead shot on the battery because of a crack it had from the accident,i changed the fuel pump,i changed the cv joints,stabiliser links,ball joints.the drive shafts of the cvs are bent because of the impact,it leaks water when it rains. I have never been in peace since the day i bought this Jetta from Norbert Autos.
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