Thandiwe N

Valverde you are damaging your Brand

When we arrived at the Spa,thought we had gone to the wrong place - there is a very small sign on a shabby entrance indicating the venue - terrible first impression. And it unfortunately did not get any better from there. The whole venue needs urgent attention, the massage rooms are not great uncomfortable beds for treatments don't allow you to fully relax. The good thing is your staff, mostly (***Gillian***) she is an amazing person we did enjoyed our treatments with her, explaining every step until we done. Throughout the treatment I could also hear dogs barking next door and please you need to get clean towels. The venue does not give you the ambience of a spa so unfortunately we will not return there or recommend this spa. Such a pity as you are in one of the most beautiful venue Valverde Hotel in South Africa.