VC
Valverde Country Hotel
Unclaimed Business
VC
Valverde Country Hotel
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Frequently Asked Questions About Valverde Country Hotel
Valverde Country Hotel has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Valverde Country Hotel across 9 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLB
Lesley B
1 reviews | Active since Jan 2020
18 May 2025, 11:25
Apalling service and follow up
Its a long story! My daughter and 6 girl friends were looking for accommodation for 1 night only, close to a wedding venue where they would be attending a wedding on 20 March 2025. As we were in the area, my husband and I checked out Valverde Eco Hotel on 2 Feb. The first impression of the 2 staff members at reception was that they were poorly trained and could have looked neater and less like 2 teenagers "left to hold the fort" while the real receptionist was away. However, they were friendly and happy for us to have a look at one of the rooms that could accommodate 4 guests. As we felt that the rooms would be fine, I booked 2 rooms (one for 4 guests and 1 for 3 guests). The quoted prices (B and B) were R1390 for 4 guests and R1190 for 3 guests, were obtained from an online booking platform that the receptionists used to give me the quoted prices. They would be confirmed on payment and they confirmed that an invoice would be sent to my daughter that day. This was done and paid the following day. Closer to the date, my daughter contacted the hotel and advised that they needed accommodation for 2 additional guests. It was agreed that there would be an additional bed an an additional mattress added to 1 of the rooms. The cost would be R300 x 2. This was paid. They also paid R200 for some of the guests to have early check in to shower and dress for the wedding as they had traveled from KZN that morning. On arrival, there was no spare mattress and the receptionist on duty indicated that she was unable to confirm this arrangement with any other staff member. This lead to 3 girls having to share 1 double bed!! There was no hot water (apparently this was an Eskom issue) and only 6 towels were provided for 9 guests and despite the guests complaining, no other towels materialised. The following morning, despite Eskom power being restored around 03h00, there was still no hot water. My daughter and a few of her friends went to reception prior to their departure to air their unhappiness about their appalling stay and spoke to Brenda the GM. She apologised and was grateful that they had approached her and not gone to social media to vent their frustrations. They were offered vouchers to use at the hotel, which based on their experience, they would never use. On hearing about this disaster I made contact with Valverde Eco Hotel via email on 25 March. I was also now aware that the prices quoted to me and what was on the invoice were different( R125 more per guest). I was contacted telephonically by Brenda, who was most apologetic and verbalised that they should be refunded R300 for the mattress that never appeared, as well as the difference between the quoted price and the invoiced price (rate disparity). I advised that the vouchers offered to the guests would definitely not be used.I was grateful that this seemed to be sorted out and followed up with an email. I was advised that the refund may take a bit of time as signatures would be required and interviews regarding the matter for internal disciplinary actions needed to take place (which really should not cause the client to have to wait to be refunded). To cut a long story short, to date my daughter received a refund of R425 ( R300 for mattress and a refund of R125 to refund the rate disparity )on 14 April. I have sent numerous emails to Brenda enquiring when the other 6 guests would be refunded the R125 that they each paid over the quoted amount. My emails have gone unanswered. This is just plain appalling. Social media needs to know that shoddiness, poor training and a complete disdain for paying guests pervades this establishment and should be avoided at all costs.
Helpful (0)
|Replies (0)LB
Lesley B
1 reviews | Active since Jan 2020
18 May 2025, 11:25
Apalling service and follow up
Its a long story! My daughter and 6 girl friends were looking for accommodation for 1 night only, close to a wedding venue where they would be attending a wedding on 20 March 2025. As we were in the area, my husband and I checked out Valverde Eco Hotel on 2 Feb. The first impression of the 2 staff members at reception was that they were poorly trained and could have looked neater and less like 2 teenagers "left to hold the fort" while the real receptionist was away. However, they were friendly and happy for us to have a look at one of the rooms that could accommodate 4 guests. As we felt that the rooms would be fine, I booked 2 rooms (one for 4 guests and 1 for 3 guests). The quoted prices (B and B) were R1390 for 4 guests and R1190 for 3 guests, were obtained from an online booking platform that the receptionists used to give me the quoted prices. They would be confirmed on payment and they confirmed that an invoice would be sent to my daughter that day. This was done and paid the following day. Closer to the date, my daughter contacted the hotel and advised that they needed accommodation for 2 additional guests. It was agreed that there would be an additional bed an an additional mattress added to 1 of the rooms. The cost would be R300 x 2. This was paid. They also paid R200 for some of the guests to have early check in to shower and dress for the wedding as they had traveled from KZN that morning. On arrival, there was no spare mattress and the receptionist on duty indicated that she was unable to confirm this arrangement with any other staff member. This lead to 3 girls having to share 1 double bed!! There was no hot water (apparently this was an Eskom issue) and only 6 towels were provided for 9 guests and despite the guests complaining, no other towels materialised. The following morning, despite Eskom power being restored around 03h00, there was still no hot water. My daughter and a few of her friends went to reception prior to their departure to air their unhappiness about their appalling stay and spoke to Brenda the GM. She apologised and was grateful that they had approached her and not gone to social media to vent their frustrations. They were offered vouchers to use at the hotel, which based on their experience, they would never use. On hearing about this disaster I made contact with Valverde Eco Hotel via email on 25 March. I was also now aware that the prices quoted to me and what was on the invoice were different( R125 more per guest). I was contacted telephonically by Brenda, who was most apologetic and verbalised that they should be refunded R300 for the mattress that never appeared, as well as the difference between the quoted price and the invoiced price (rate disparity). I advised that the vouchers offered to the guests would definitely not be used.I was grateful that this seemed to be sorted out and followed up with an email. I was advised that the refund may take a bit of time as signatures would be required and interviews regarding the matter for internal disciplinary actions needed to take place (which really should not cause the client to have to wait to be refunded). To cut a long story short, to date my daughter received a refund of R425 ( R300 for mattress and a refund of R125 to refund the rate disparity )on 14 April. I have sent numerous emails to Brenda enquiring when the other 6 guests would be refunded the R125 that they each paid over the quoted amount. My emails have gone unanswered. This is just plain appalling. Social media needs to know that shoddiness, poor training and a complete disdain for paying guests pervades this establishment and should be avoided at all costs.
0
Replies (0)CE
Cleo E
1 reviews | Active since Jan 2020
4 May 2023, 09:38
Valverde Country Hotel Drops the Wedding Ball
We booked and paid in full, 4 months prior, for a stay during a wedding coming up in two days' time. They dropped us today with no warning or explanation. It's RUINED the wedding as we now cannot stay for the evening festivities. I reached out to the owner and GM, JP Valverde, who has not bothered to reply. This business does not deserve support.
Helpful (0)
|Replies (0)CE
Cleo E
1 reviews | Active since Jan 2020
4 May 2023, 09:38
Valverde Country Hotel Drops the Wedding Ball
We booked and paid in full, 4 months prior, for a stay during a wedding coming up in two days' time. They dropped us today with no warning or explanation. It's RUINED the wedding as we now cannot stay for the evening festivities. I reached out to the owner and GM, JP Valverde, who has not bothered to reply. This business does not deserve support.
0
Replies (0)JS
Jacqui S
1 reviews | Active since Jan 2020
4 May 2023, 09:34
Don't use Valverde for your function
DON'T USE THIS HOTEL. We booked and paid in Jan for accommodation for a wedding this weekend being held at Toadbury Hall. Today we get an email from Valverde to say we cannot accomodate you anymore, we've booked you into Shumba. 48 hours before the wedding. We asked 3 times what the reason was and still waiting for an answer. The last email from Valverde was "Kindly forward bank details to action refund."
Helpful (0)
|Replies (0)JS
Jacqui S
1 reviews | Active since Jan 2020
4 May 2023, 09:34
Don't use Valverde for your function
DON'T USE THIS HOTEL. We booked and paid in Jan for accommodation for a wedding this weekend being held at Toadbury Hall. Today we get an email from Valverde to say we cannot accomodate you anymore, we've booked you into Shumba. 48 hours before the wedding. We asked 3 times what the reason was and still waiting for an answer. The last email from Valverde was "Kindly forward bank details to action refund."
0
Replies (0)BvdW
Belinda van der Westhuizen
1 reviews | Active since Jan 2020
29 Nov 2022, 06:03
Valverde Country Hotel - the place to host ANY function
I've had the pleasure in liaising with the Valverde Country Hotel where we will be hosting our year-end function. What a delight! Seriously competitive prices and the service has been such smooth sailing.
Helpful (0)
|Replies (0)BvdW
Belinda van der Westhuizen
1 reviews | Active since Jan 2020
29 Nov 2022, 06:03
Valverde Country Hotel - the place to host ANY function
I've had the pleasure in liaising with the Valverde Country Hotel where we will be hosting our year-end function. What a delight! Seriously competitive prices and the service has been such smooth sailing.
0
Replies (0)KS
Kimbley S
1 reviews | Active since Jan 2020
22 Nov 2019, 12:04
THEFT, TIME CUT SHORT, NO FEEDBACK FROM OWNERS, TERRIBLE!!!
My boyfriend & I visited the spa there through a Hyperli deal. What a disappointing experience to say the least. We booked for the Gold Spa package which in total was meant to be 150 minutes, well the the******s rushed through everything so quickly, our massage was 40mins instead of 60, facial was also only about 40mins instead of 60, then we had to remind them that it included a pedicure or reflexology of which if we didn't say anything they would not have done. NOW to get to the worst part... my boyfriends ring, which he'd for about 15 years was on the counter next to his phone, was GONE after the treatments. I remember seeing it when we took a break between the facial & massage when he picked up his phone. When we were done I asked where his ring was and we couldn't find it. The spa staff denied seeing it. If it was stolen which I am most certain it was because he never goes anywhere without it then this is just plain disgusting. I even gave them time & said to "search" for it and that I could come back, hoping it would "miraculously" appear which it hasn't to date. No One has called me back & was promised the owner would call me. Terrible service would not recommend going here at all.
Helpful (0)
|Replies (0)KS
Kimbley S
1 reviews | Active since Jan 2020
22 Nov 2019, 12:04
THEFT, TIME CUT SHORT, NO FEEDBACK FROM OWNERS, TERRIBLE!!!
My boyfriend & I visited the spa there through a Hyperli deal. What a disappointing experience to say the least. We booked for the Gold Spa package which in total was meant to be 150 minutes, well the the******s rushed through everything so quickly, our massage was 40mins instead of 60, facial was also only about 40mins instead of 60, then we had to remind them that it included a pedicure or reflexology of which if we didn't say anything they would not have done. NOW to get to the worst part... my boyfriends ring, which he'd for about 15 years was on the counter next to his phone, was GONE after the treatments. I remember seeing it when we took a break between the facial & massage when he picked up his phone. When we were done I asked where his ring was and we couldn't find it. The spa staff denied seeing it. If it was stolen which I am most certain it was because he never goes anywhere without it then this is just plain disgusting. I even gave them time & said to "search" for it and that I could come back, hoping it would "miraculously" appear which it hasn't to date. No One has called me back & was promised the owner would call me. Terrible service would not recommend going here at all.
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Replies (0)JO
Jana O
1 reviews | Active since Jan 2020
31 Oct 2019, 13:30
Our Spectacular Wedding Day
A HUGE THANKS TO BRENDA. Our Wedding Coordinator at Valverde. Without this amazing woman we wouldn't have had the wonderful day we experienced. From the service, to the food, to the atmosphere right down to the very last thing you could possibly think of, was just UNBELIEVABLE. Thank you Guys, Brenda and all your helpers, you guys rocked and made our Wedding SPECTACULAR.
Helpful (0)
|Replies (0)JO
Jana O
1 reviews | Active since Jan 2020
31 Oct 2019, 13:30
Our Spectacular Wedding Day
A HUGE THANKS TO BRENDA. Our Wedding Coordinator at Valverde. Without this amazing woman we wouldn't have had the wonderful day we experienced. From the service, to the food, to the atmosphere right down to the very last thing you could possibly think of, was just UNBELIEVABLE. Thank you Guys, Brenda and all your helpers, you guys rocked and made our Wedding SPECTACULAR.
0
Replies (0)TN
Thandiwe N
1 reviews | Active since Jan 2020
2 Sept 2019, 07:52
Valverde you are damaging your Brand
When we arrived at the Spa,thought we had gone to the wrong place - there is a very small sign on a shabby entrance indicating the venue - terrible first impression. And it unfortunately did not get any better from there. The whole venue needs urgent attention, the massage rooms are not great uncomfortable beds for treatments don't allow you to fully relax. The good thing is your staff, mostly (***Gillian***) she is an amazing person we did enjoyed our treatments with her, explaining every step until we done. Throughout the treatment I could also hear dogs barking next door and please you need to get clean towels. The venue does not give you the ambience of a spa so unfortunately we will not return there or recommend this spa. Such a pity as you are in one of the most beautiful venue Valverde Hotel in South Africa.
Helpful (0)
|Replies (0)TN
Thandiwe N
1 reviews | Active since Jan 2020
2 Sept 2019, 07:52
Valverde you are damaging your Brand
When we arrived at the Spa,thought we had gone to the wrong place - there is a very small sign on a shabby entrance indicating the venue - terrible first impression. And it unfortunately did not get any better from there. The whole venue needs urgent attention, the massage rooms are not great uncomfortable beds for treatments don't allow you to fully relax. The good thing is your staff, mostly (***Gillian***) she is an amazing person we did enjoyed our treatments with her, explaining every step until we done. Throughout the treatment I could also hear dogs barking next door and please you need to get clean towels. The venue does not give you the ambience of a spa so unfortunately we will not return there or recommend this spa. Such a pity as you are in one of the most beautiful venue Valverde Hotel in South Africa.
0
Replies (0)CC
Cara C
1 reviews | Active since Jan 2020
30 Aug 2019, 15:39
Valverde spa left me cringing in disbelief
The state of the Aloe verde spa facility left me cringing as the house is in desperate need of an upgrade, maintenance and a serious deep clean. No consultation forms were used which is very unprofessional. The overall hygiene of this spa was very concerning. The bathroom was dirty with broken facilities and a dirty hand towel. The treatment room had a broken sink, with the tap held together by a bandage. The beds did not fit inside the room resulting in the the****** squeezing and stumbling between the wall and either my head or feet throughout the treatment. The towel I was given to cover myself with was musty and oily. The other towels were dirty/stained and very old and tatty. Halfway through the facial the the****** told me she was leaving the mask on for 15 min. She left the room during this time. No one wants to lie there unattended staring at badly painted walls and listening to the same song on repeat. Thus attention to the overall flow of a treatment must be reconsidered. Throughout the treatment I could also hear people talking very loud, dogs constantly barking and at one point a **** eater going. This does not make for a relaxing time. The treatment room I was in has a large clear window that looks over the top of the entrance hall. Getting undressed in front of this is very disconcerting as people walking past can see into the room at certain angles. The only positive I can point out was that the the****** (Memory) was polite and carried out the massage fairly well. However, the rest of the experience overshadowed any enjoyment from the treatment. What a pity the rest of venue does not meet the standard one would expect from a spa. The hotel should be extremely concerned with being directly associated with this facility. I will NEVER go back nor recommend it to anyone.
Helpful (0)
|Replies (0)CC
Cara C
1 reviews | Active since Jan 2020
30 Aug 2019, 15:39
Valverde spa left me cringing in disbelief
The state of the Aloe verde spa facility left me cringing as the house is in desperate need of an upgrade, maintenance and a serious deep clean. No consultation forms were used which is very unprofessional. The overall hygiene of this spa was very concerning. The bathroom was dirty with broken facilities and a dirty hand towel. The treatment room had a broken sink, with the tap held together by a bandage. The beds did not fit inside the room resulting in the the****** squeezing and stumbling between the wall and either my head or feet throughout the treatment. The towel I was given to cover myself with was musty and oily. The other towels were dirty/stained and very old and tatty. Halfway through the facial the the****** told me she was leaving the mask on for 15 min. She left the room during this time. No one wants to lie there unattended staring at badly painted walls and listening to the same song on repeat. Thus attention to the overall flow of a treatment must be reconsidered. Throughout the treatment I could also hear people talking very loud, dogs constantly barking and at one point a **** eater going. This does not make for a relaxing time. The treatment room I was in has a large clear window that looks over the top of the entrance hall. Getting undressed in front of this is very disconcerting as people walking past can see into the room at certain angles. The only positive I can point out was that the the****** (Memory) was polite and carried out the massage fairly well. However, the rest of the experience overshadowed any enjoyment from the treatment. What a pity the rest of venue does not meet the standard one would expect from a spa. The hotel should be extremely concerned with being directly associated with this facility. I will NEVER go back nor recommend it to anyone.
0
Replies (0)