Verushka J

Disgusted with Aqauzania

Absolutely disgusting!!!! First they deliver a machine that is faulty, they delivered a loan unit that was faulty hot water did not work, Gloria who initially assisted me was no where to be found, she stopped responding to my emails, did not answer my call backs, eventually when i managed to get through to someone which was 4 days later, i was already unhappy with the machine and the services, i figured let me give this another chance, maybe its a bad week, it further took another week to sort the issue out, which instead of a floor unit, they gave me a white counter top this was not what i wanted, i then waited another week and a half in order for someone to replace and bring the correct black floor standing unit, your website loan unit is 7 days, and then someone will contact you to proceed with the the contract, i needed to call and find out what the next step is. few weeks later, i get a message from someone within accounts, no name nothing, just demanding payment, after i was told that i wouldn't need to do any payment up until December as this was a massive inconvenience and error that took place on your side. 3 and a half weeks!!! 3 and a half weeks , thats how long it took for me to get water, because instead of calling me and rectifying the issue, it was back and forth on whatsapp and emails and in the mean time my account is blocked. i have been with aquazania for 2 months and not once have i been happy with their service and worst of all Nosipho refuses to call me back, even after calling the contact centre and requesting to speak to her, today the 3rd of november was the first time she called me back after telling her colleague nataly that she will not call me back!! i am furious and disgusted with this service, its a nice to have, i need the machine, but because of this **** service i will be canceling the services! Whoever asks me i will tell them aquazania is absolutely **** do not use them!!!!