Jenine P

BAD SERVICE

I was so shocked after my uncomfortable experience in the Fishers's situated PE Greenacres Mall. I had a appointment confirmed via email on a Saturday between 10 and 11 am to take my diamond to who I believe is the owner or manager of the business. Earlier that week he made me an offer on the item and I accepted. I confirmed price via email and also the time for appointment. He said he will be in the shop from 10 till 12:30. I drove through all the way from were I live around 180 kilometres. Myself and my husband arrived. I asked shop assistant for Bernardt. She lied and told be he is on leave. I said i had a appointment confirmed. She disappeared and he appeared. I introduced myself like I am used to. He didn’t greet me or my husband. His first word were, were is the ring which I handed over and without saying anything he grabbed it and stormed into a corner were he inspected the item. I would have preferred to be treated with a little more respect. A halo and please have a seat or please walk with me so I can have a look would have worked. While myself and my husband waited now, he started making excuses that he wont be able to make payment immediately because its weekend although I though that we handled that over email and that I expected someone to pay me my money like negotiated before a leave a item with a replacement value of around R 200 000. When my husband told him that this is not the way it worked. How do we know that we will get paid if we left the diamond there. He aggressively told my husband I quote ‘ Then sue me' This made me really uncomfortable as the other clients and salespeople in the store started staring. This person now, also becomes really irritated with myself and my husband when we told him there is no way we leaving the stone without payment. He started screaming, about 3 times that I can recall during the time we had a set appointment that he must go he has a flight to catch. This is now 10:30....our appointment as stated earlier was between 10 and 11. My husband at this stage left the store because of the ridiculous situation. I was meaning to still buy something in the store while we were there, but ended up leaving because I was treated like a idiot, criminal trying to sell stolen goods.