Andrew S

Bad Service

Well I must say their service is disgusting, we placed an order on the internet via their website, the "KIT" we ordered was a complete "KIT" ready for installation. Their feedback was horrible, we received an invoice once we had paid for the "KIT" and checked their website to make sure it was processed only to find out the order was cancelled, we contacted YNR/Solarway and the confirmed the order was OK but the "change-over" switch was short due to a fault in the equipment, could they not have informed us to the situation, I was willing to collect the "KIT" without the "change-over . I arrived today to collect my "KIT" and after waiting for 2 hours to load my good was happily told they did not have the battery for the "KIT". My question is how can someone run a business that blatantly misleads their customers by false advertising on their website and selling goods they do not have in stock, and also does not provide any true feedback to their customers as to the state of the order. I think companies like this should take responsibility for their actions and accept the repercussion's of doing business like this. Signed Truly MIFFED