SA
Steve A
Active since Sep 2019
3
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0
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Reviews
3 reviews47 months ago
Mossel bay Ford not giving transfer of a vehicle that was paid for in full?
<div>I bought a Ford Transit 2 years ago, I was contacted by the owner of ford and VW Knysna I spoke to him today he said he is holding back transfer of my vehicle I have paid for this vehicle in full Over half a million rand. He is also not honoring the agreements made by his DP and his salespeople, that they made on his behalf, Piet kept their word and honored what they negotiated. And now that they are not with him anymore he is not honoring their commitments. I have all communications on whats-app with salespersons and DP. Paid all monies in good faith upfront.</div>
0 replies
47 months ago
Dishonoring the transfer after full payment was paid for a Ford Vehicle from Ford Mossel Bay
Bought a Ford Transit 2 years ago Gideon the owner of this ford a VW refuses to give me a transfer after I have paid in full Over half a million rand. He also committed to transferring the vehicle to me and then didn't honor this commitment. He is also not honoring the agreements made by his DP and his salespeople, as they kept their word and honored what they negotiated.
0 replies
75 months ago
COOL IDEAS MANIPULATES SYSTEM TO ATTACH AND HOLD ONTO PAYMENTS for NO PRODUCT RECIEVED
Warning Warning Warning Care of Paul Butchi, Andre Vester Be careful how they attach your monies and manipulate there accounting and rules ??? And the Manager Paul Joyce whos decision is to not refund me for a product that i did not have or could have received, as the line has never worked for many years from the time of complaint until today. It was 'Monique Mackaku' that then told me they tested our line to the machine this week and that they were able to ping the line, this would be an impossibility as there has not been a fiber unit on it since it broke down? We have been a customer to cool ideas for many years We have Quite a few accounts with them 2 years back we had a problem with one of our line We sent issue and asked them to fix the line They were having issues with there provider Vumatel And Vumatel had issues fixing that line set up? We then asked at the time if they are not supplying us with the service for that week then they cant charge us? This was refused, and they promised to get the line-up and working, they were not being successful at this either So we arranged that they connect to our property next door on the corner that was linked to a different fiber line. And they should cancel the original line? They agreed to this verbally and after about 3 weeks they managed to get a new line working. At this time they then manipulated there accounting system to now have 3 accounts all separate and then in one of them, they consolidated all 3 lines and carried on charging for the One that was supposed to be canceled. I should have noticed that the one account was extremely expensive, but due to these lines being arranged by my management, I entrusted that we where being charged for what we requested. I then got in a new bookkeeper who brought to my attention that there were two many accounts being charged for and asked why they were all not on one statement. This was first found through our bank accounts, and then I had to get data from Cool ideas to find these statements, using there debit order numbers? As seen below? They said we didn't follow cancellation processes and that it was all recorded, we then gave them all communication numbers. As my Techy at the time followed all instructions as was given to him from Cool Ideas service providers. They personally called me a few times to establish what they were intending on doing by swopping lines? They then said they would no pay because they couldn't find the numbers to prove what happened over this period. They then changed this to say they could not find these recorded calls and we would now be responsible? And they were attachinh thousands and thousands of rands? "From: Amohelang Kotola <amokotola@coolideas.co.za> Sent: January 21, 2020 12:50 To: ivmatabsamail@gmail.com; bems@telkomsa.net; ugotta1@gmail.com Cc: Monique Mackaku <Monique@cisp.co.za> Subject: CLIENT'S QUERY Good Day As discussed on the phone please note that we were able to pick up 3 accounts registered with the email addresses I am sending this email to, please see how much you are paying, for which products and which accounts you have below: Account Products Price Address #701 Steve Grant Arden Vumatel 100/100 Mbps R1 219.00 77 8th Avenue, parktown North Vumatel 20/20 Mbps R909.00 79 Albatross Drive Vumatel 20/20 Mbps R909.00 #23745 Steve Arden Vuma- Aerial 20/20 Mbps R909.00 79 Albertross Drive #5417 Steve Arden Vumatel 100/100 Mbps R1 219.00 219 Jan Smuts Avenue, Parktown North Voip call costs R103.37 Please note that we have received the applications for the lines we have been billing and it looks like the 2 products were transferred to one account i.e #701 Steve Grant Arden hence we have been billing for the three products under one account.. The error is when the two products were moved to Steve Grant Arden’s account they were not cancelled thus we have not received the cancellation request to cancel the other 2 accounts. Whoever is been dealing with your account did not follow the correct procedure i.e to fill in the transfer application and request for the cancellation. I apologise for the frustration caused and we are trying to sort out your account to avoid billing you any further, please advise which lines are you currently using at the moment and at which addresses. I have Cc’d my manager Monique Mackaku to assist looking into your account and to help you the best way possible, I would also like to personally apologise for the attitude and misbehaviour I gave you on the phone as it was unprofessional of me. I hope this mail finds you well, awaiting for your feedback. Thank you Kind Regards "
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1 Star
3 (100%)