Leandi W

Time Watch Specialists - Tygervalley - Don't Allow Them Near Your Watch's Battery

Terrible service from Time Watch Specialists in Tagervalley Centre. In the last couple of months we have handed two watches in for battery replacements and both watches' waterproof seal was broken afterwards. These were both professional diving watches that we dived with regularly (rated waterproof up to 100m and 200m respectively). Both were working 100% up until we booked them in to their service department. The first watch 'passed' their pressure test after the battery replacement and were issued a 'certificate' to confirm it. After we took it back to them when it started misting up, they had a lame attitude of 'Oh, well. That's too bad. **** happens.' As we have always had our watches' batteries changed at this service centre - I figured that ruination of the first watch was a fluke. So I took another watch to them for a battery change. When I collected it, they said the waterproof seal was broken even before they started i.e. the watch didn't pass the pressure test - which is absolute hogwash as I dived with it regularly up until then. This one is now also ruined (no longer waterproof and mists up under the shower - so I will definitely no longer be able to dive with it until I have had it sorted). We will send both away to real watch specialists to have the waterproofing properly fixed and certified. Just a word of caution to other potential clients who think that this business is still 'watch specialists' - hmmmph... in name only. Rather have your watches' batteries changed somewhere else unless you want your watch ruined. Very disappointed. After years of going there, I definitely won't go back. Their name is now an ironic misnomer in my opinion.