JM
Jabulile M
Active since Sep 2019
2
Reviews
0
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Reviews
2 reviews10 months ago
Appreciation for Excellent Service
I would like to express my sincere gratitude for the outstanding service you provided. Your efficiency and attention to detail truly exceeded my expectations. The clean and professional work you delivered, along with the neatness of your staff, did not go unnoticed. I am incredibly impressed with the final result of my wall, and I will not hesitate to recommend your services to others. Thank you for delivering such high-quality work.
0 replies
10 months ago
3614399 Complaint Regarding Unfulfilled Order – La Roche-Posay Special (Order Date: 31 May 2025)
I am disappointed and frustrated regarding an online order I placed on 31 May 2025 during their one-day special on the La Roche-Posay products. I ordered the following items as part of the 50% promotion: 2 x MelaB3 Serums 1 x MelaB3 Cleanser On 10 June 2025, I received communication from their team advising that stock had been secured and was awaiting shipment from the supplier. I was also provided with the option to either request a refund or continue waiting for the items. I selected the option to wait, fully expecting that my order would be fulfilled shortly thereafter. To my surprise and frustration, I have now received a follow-up email stating that they are unable to supply some of the items I ordered, with a generic instruction to check my account for details. This is unacceptable, particularly given that I checked their website this morning and saw the same products available—albeit now at full price. It is both unfair and misleading to cancel or partially fulfill a promotional order weeks after it was placed, while simultaneously offering the same products to the public at regular pricing. This undermines the trust I have placed in their brand and makes for a highly disappointing customer experience. I would like to make it clear that I do not want a refund. I expect all items I ordered at the promotional price to be delivered to me as committed. Please escalate this matter urgently and provide clarity on when I can expect the full order to be dispatched. I trust that Dis-Chem values its customers enough to resolve this issue fairly and promptly.
0 replies
Review Distribution
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1 (50%)
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1 Star
1 (50%)