Mmapuleng M

Incompetent Staff!!!

Initially when i booked for delivery the receptionist at Genesis Zanele Masango indicated that i DID NOT have to pay for the R4200 for the midwife fee for delivery (which i had with at that point to pay it over in cash) because the hospital was going to claim it from the medical aid directly. I called my medical aid to ask if the R4200 will be paid and it was confirmed. 3 months later (while on unpaid maternity leave) i received a statement stating that i owe Genesis R4200 for delivery fee. I then called them and explained my story as mentioned above and they said they would communicate with the medical aid. I had explained that it was too late for me to claim back from the medical aid and also stating the fact that i did not have R4200 lying around as i was on unpaid maternity leave. I then sent the claim to the medical aid and asked that they directly pay to the hospital.An amount of R1200 was paid which i notified the hospital about by sending an email to Natalie Nelson. She did not respond or acknowledge my email for that matter. Three months after payment was made(now 6 and half months after giving birth) i received communication that my medical aid has rejected the claim. I asked for proof of communication between them and discovery to substantiate what they are saying. None was provided. I called the Life Health Care head office and i was advised to speak to Natalie Nelson AGAIN. I called her and explained my story all over again. She had not read my initial email about the payment made or had any recollection of memory about it. Assured me she was going to look for the R1200 payment made. A week later still no communication, meanwhile i'm still getting statements sent to my house demanding that i pay the R4200. I called her again today and she's giving me excuses about having meetings. I mean REALLY? That's all she had to say for herself. The level of incompetence with the administration staff is really over my level of comprehension. Those people are just so incompetent, and they don't care. I'm a first time mom and instead of focusing on raising my son i have to keep chasing Genesis staff to do their work. See me give birth at that hospital again, **** me and i will never advise any of my friends and family to go there. They are horrible and frustrating.