NJ
Nida J
Active since Oct 2019
2
Reviews
0
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Reviews
2 reviews15 months ago
Great service!
Great service! I had an unexpected visit to the vet shortly before Christmas. This is my first time on pet insurance and also my first claim. The claim process was very easy and user friendly. I received a refund within a reasonable time. Very impressed with my first experience!
112 replies
31 months ago
Mondo: Refusal to provide a copy of the contract
I took out a contract for a mobile Wifi device with Mondo. The contract was concluded telephonically after I received an unsolicited call from a Mondo salesperson. The salesperson indicated that I would receive an email containing the conditions of the contract, or that I could request a copy of the recorded call. Upon calling Mondo a month later to request a recording of the call, they indicated that I would need to go in to a Telkom branch and that a recording of the call will be sent to the branch where I can listen to the recording. I insisted that the contract was concluded with Mondo and that I am entitled to receive a copy of the recording (which constitutes a binding contract) from them. I was advised that it is their policy that they cannot send me a copy of the recorded call and that I have to go into a Telkom branch. Although Telkom is the service provider, I did not conclude a contract with Telkom.
131 replies
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