Hilary E

TOTALLY AND UTTERLY DISGUSTED

I am totally dissatisfied with this company! I received a form from Natasha and filled it in with the thought that she would send me more info on their advertising platform. Next thing I receive a bill for R6831. I had not approved an ad or in my mind I had not agreed to advertising with them, as on further inspection realized our product offering would not benefit from their platform. I explained this at length to Natasha and she would not budge. She was definitely more interested in the sale than having a satisfied customer. Eventually I VERY reluctantly had to pay a 50% cancellation fee. In no uncertain terms I told them never to contact me again, in writing and on the phone. 1 year later I receive another bill for R6831. At that stage still bitter about my experience with Natasha I saw red and became very very angry. I told them that I had cancelled - payment of a cancellation fee can only mean that I cancelled - and they insisted that I had not. I kept on getting harassing phone calls from various members of staff Ann, Zea and a few others, saying that I owed them money. Not only had I cancelled but I had never approved an advert! These calls - of which there were many - were not only time consuming but also emotionally draining! I asked to speak to senior management and each time had to repeat my story and send emails to which I never received answers only to get the next harassing phone call! Next thing I am handed over to SMA (Steven Murray and Associates) with an extra R1166.1 added to the bill. Needless to say I went through the whole thing again, phone calls, emails with loads of time and heightened emotion. I did not want to advertise with these people yet they insisted that I agreed to it. After much discussion, Gill Saunders at SMA agreed that they did not have a case and the whole thing was declared nul and void. I requested in writing from the company that they send me written confirmation that my so called "contract' was terminated, and that no further monies are "owing", but to date have not heard a thing! CLEARLY A SALE IS FAR MORE IMPORTANT THAN A SATISFIED CUSTOMER TO THESE PEOPLE!!!!!