Lauren F

Disgusting customer service

I booked a night's stay at Hotel Verde in Cape Town for Feb 2020 as my Thomas Cook flight was landing at about half past midnight and it's not safe driving the N2 at that hour on my own! Now Thomas Cook have gone into liquidation - due to no my fault of my own - and Hotel Verde refuse to give me a refund! Even though I'm giving them plenty of time to resell the room and not lose out on earnings! They haven't even responded to my 3 emails requesting a refund or a response! This is disgusting customer service!