Active since Oct 2019
Yoh. Dashfibre doesnt want to give us our refunds from when they switched to home-connect. They dont answer their phone (spent 30 mins and spoke to no one), no response to emails. website has been suspended. Their twitter account has since been deleted. I really want my money back but I dont know how I am going to get it back
• Firstly, you decided to shut down gym(Virgin Active Sandton CBD) on Sundays because “it’s quiet”. You didn’t bother to ask customers if they were okay with it. But that’s cool because our opinions don’t matter right even though we are paying for this service? • This is what bothers me the most: You have a class timetable online but it’s not up to date. 2019/10/10: I went to gym early in the morning for a class I wanted to attend (because this class was scheduled on the website) but when I got there I was told there is no such class and that the timetable on the website isn’t up to date. • Anyways, so I asked to see the hardcopy timetable (which is way different from the one on your website) and I decided that I’d attend a particular class on the Friday because this class was listed on your hardcopy timetable at reception (2019/10/11) • 2019/10/11: I arrive at gym for that particular class and I am told that the instructor isn’t here. • What is the actual point of you guys putting the timetable on the website if it’s not up to date?