DK
Debbie K
Active since Oct 2019
4
Reviews
0
Industries
Reviews
4 reviews7 months ago
We have been with SCG for a long time now and have never had issues
We have been with SCG for a long time now and have never had issues. If we had to resolve an anomaly it would ve sorted immediately...no fuss
53 replies
9 months ago
Outsurance currently take care of our business insurance requirements
Outsurance currently take care of our business insurance requirements. We changed from Standard Bank insurance and can honestly say it was the best decision we made. Super helpful staff, always on the ball and never miss a call back if required.
56 replies
66 months ago
Telpro DG
We have been purchasing our print machines from Roland for years due to their professionalism, ethical business approach and great service, so posting this is almost surreal for me. We have an LEF12 UV Printing Machine which we have had for a number of years now. I contacted Telpro yesterday to ask about purchasing a white cartridge; only to be told that the EUV3 cartridges are no longer being manufactured at all, and that i now have to upgrade to the next EUV4 cartridge. I didnt have a problem until i was told that i could not utilise an EUV4 white cartridge with EUV3 colour cartridges. I was told that despite my colour inks are practically full - i would have to get rid of those full cartridges and purchase a full set of the new EUV4 cartridges (5 in total at an average cost of approx. R1400 each). That would mean throwing away cartridges that were originally paid for equating to approximately the same cost as the new cartridges - around R7000 excluding VAT. So i would have to throw away R8000 worth of perfectly good colour cartridges and have to spend another R8000 to upgrade. While I can understand that during this really difficult time of COVID some products may not be available any more, the least that could have happened was a mail notifying clients who purchased this machine of the change - whatever the reason and even if immediate. We received no notification so have been totally unaware of any of these changes. And this is why i am so disappointed with the service level of Telpro. It could have taken an email to at least prepare those with the machine to put money aside to purchase the entire set of the upgraded cartridge. I am sure like us, many will not have this money immediately due to the slump in economy due to COVID - this then means the machine cannot be used until the change takes place. I contacted a few of my other suppliers who have the same machine and all feel the same way and are trying to see the way forward for replacement of these cartridges - some of whom hold stock of the colours and white in bulk. A really badly non-communicated situation in a time when we need as much work as possible to build the country's economy and with little to no help in assisting the same clients who have spent years supporting them. Extremely disappointed.
0 replies
79 months ago
Appalling Business Ethics
I am appalled at the lack of business ethics by Mass Supply Johannesburg. I had a bad experience about 4 years ago with Mass supply and decided not to bother dealing with them. Very recently i had a client looking for a very specific shopper bag that only Mass supply had. I started the process once again with them, registered and i did mention my bad experience before and was told that all new staff have been employed and that things were working well. I started negotiating with the Branch Manager, and letting him know that the client was looking for 2000 bags and that i would be branding them. We agreed on a price and I ordered 2 samples (one new stock which we would go with as it was larger and one older stock - a bit smaller). The samples were received at a specific price that I then used to quote the client on (i was told that the new and old stock cost the same). In the interim i received the samples, sent to client which they then approved on. I called Mass Supply and spoke to the Branch Manager once again (this liaison started on 17/9 and as at 7/10 i required lead times as the order was confirmed). He sent me a mail to let me know that due to low stock it would be manufactured and that he could only have it to me earliest first week of November and after a bit of persuasion he got a lead time of last week of October. I confirmed with client who was happy and placed the official order (up to this point Mass Supply knew that the order would be placed but i was waiting for exact numbers from client). I requested an invoice so that i could pay in order that we dont delay the process and that was where the problem came in. The invoice per item was R2.55 more on each item (ie an additional R5100). I called him to correct the price and I was advised that i had missed the deadline cut off for the special that was on?????? NEVER at any point was it mentioned that there was a special on the bags and that it was due to end at a certain time. I asked that he speak to the COO as we had been in negotiations on the type of bag and final quantity and the answer i got was - "i am really sorry but the COO has advised that there is nothing she can do as the special has ended and the higher price has to be paid". I received a copy paste from Mass Supply of the bag and the cost, i purchased the sample bags at the same price, i was advised the lead time which was agreed upon by my client and then i was invoiced at a price that was never mentioned, shown or even discussed and was told about a special that i never knew existed. I am a small trade business with large corporate clients. Due to the size of my company i cannot afford to be dropped by suppliers at any point and always want them to deal with me honestly - even if it means i am forced to look around. My relationship with my clients is an amazing one so i am truly grateful that they understood the dilemma and allowed me time to source an alternate for them. What i will not accept is that a company the size of Mass supply gets away with the unethical approach to dealing with companies like mine. Had i been at fault in any way I would have accepted that responsibility and spoken to my client - (honesty and transparency always quell bad situations). This however is not a once off with them and on listening to others like me - they all say the same thing - STAY CLEAR. I am an HR specialist and one thing i can say for sure is that changing staff does not guarantee a good experience. If the company runs on a set of business ethics which is almost always built into its practices and policies and which contain loopholes that put the client in a situation, allowing the supply to walk away with no consequences, then i want nothing to do with this type of business relationship. It is only a matter of time when companies like this close their doors - and maybe that is a good thing because if other clients do not read Hello Peter, they too will find themselves in a situation like i have. I would never refer them and most definitely dont have anything good to say - new staff or not
210 replies
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